AWS Operation Support Analyst/Engineer - Hybrid
About the position Responsibilities • Provide day-to-day operational support for business-critical systems, applications, and services. • Monitor system performance and availability using monitoring tools; investigate and resolve system alerts and incidents. • Perform root cause analysis and implement preventative measures to avoid future disruptions. • Respond to service tickets and ensure timely resolution of user and system issues. • Work with engineering and development teams to deploy software releases, patches, and configuration changes. • Maintain and support automation scripts and tools for system maintenance and reporting. • Document operational processes, procedures, and troubleshooting guides. • Support change management and release management processes. • Identify opportunities for operational improvement and contribute to continuous improvement initiatives. Requirements • 8+ years of relevant experience. • Extensive experience in analysis, maintaining and deploying application on AWS Cloud. • Develop and execute strategic cloud infrastructure plans and drive best practices. • Document and Implement step by step application Production deployment plans. • Strong experience developing shakeout plans for robust applications and executing. • Experience performing resiliency activities and identifying gaps in plans. • Develop sound version control best practices-based code deployment in AWS. • Hands on experience CI/CD with Terraform pipelines and Gitlab. • Experience building engineering solutions on AWS cloud. • Experience in scripting and automation using Java, Python, PHP, Node.js, etc. • Strong SQL skills in databases, including DynamoDB, Postgres, Oracle, etc. • Hands-on experience in application monitoring and tuning. • Experience in front-end development Angular/ADK, typescript is a plus. • Available to problem solving application issues, client communications and actively engage in support and operations. • Experience deploying serverless application, familiarity with AWS Services. • Experience in building automation testing frameworks. • Actively participate in all Agile ceremonies. • Understand and utilize DevOps tool stack to build, inspect, deploy, test and promote new or updated features. • Available to respond to trouble/support calls for applications in production to make quick repair to keep application running in production. • Create or Update documentation in support of development efforts. Nice-to-haves • Familiar with other cloud services like azure or gcp. • Familiar with CI/CD with AWS CodeCommit, CodeBuild, CodeCommit, CodeDeploy and CodePipeline. Benefits • Competitive compensation • Comprehensive insurance options • Matching contributions through the 401(k) plan and the share purchase plan • Paid time off for vacation, holidays, and sick time • Paid parental leave • Learning opportunities and tuition assistance • Wellness and Well-being programs Apply tot his job