Behavioral Health Call Center Specialist (Remote)
About the positionResponsibilities• Promote the five principles of Fast Pace: Communication, Teamwork, Empowerment, Quality of Care, and Friendliness• Answers and Coordinates phone calls• Triage• Appropriately Recording Telephone encounters via EHR system• Obtain Medical release as needed for patient requested forms• Schedule and confirm appointments for patients• Verify insurances• Collect co-pays or fees for service• Completing Prior Authorization and Override forms for medication approval if nurse is unavailable or assistance needed• Complete knowledge of EHR including updating pharmacy information for patients• Faxing info from EHR• Obtain and Scan required documents into EHR• Complete knowledge of registering patients• Update patient information• Respond appropriately to agitated or disgruntled patients• Review schedules daily to ensure accuracy and fill appointment opportunities• Learn the aspects of compliance in the company by completing all mandatory compliance training• The ability to maintain friendly, cordial relations with all employees• The ability to build and maintain friendly, cordial relations with patients• The ability to build and maintain friendly, cordial relations with pharmacies, referral sources and members of the professional community• The ability to maintain a positive work atmosphere by acting and communicating in a manner that result in a positive work relationship with patients, co-workers, and managers• The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands• Ability to comply with Company standards of operations• The ability to promote and maintain a respectful culture of employee, employer and business confidentialityRequirements• High School Diploma or GED• Healthcare experience in Medical or Behavioral Health• At least 2 years of experience in call center, front desk, or as clinic coordinator in an outpatient setting• Experience in behavioral health setting preferred• Electronic appointment scheduling experience preferred• Strong customer service experience• Excellent Verbal communication skills• Proven ability to Multi-Task• Problem Solving and critical thinking skills a plusNice-to-haves• CNA licensed preferred Apply tot his job