Community Health Worker-Remote in Texas
About the position Responsibilities • Create a positive experience and relationship with the member • Proactively engage the member to manage their own health and healthcare • Support the member to improve their wellbeing by staying out of the hospital and attending regular visits to their primary physician • Help the member engage with mental health and substance use treatment as needed • Provide member education on community resources and benefits • Conduct post-discharge activities from hospital facilities and support connection to social services • Partner with care teams including community providers and internal staff • Communicate health-related information to ensure quality coordinated care and services are provided • Advocate for patients and families to ensure their needs and choices are represented • Answer incoming phone calls from healthcare providers and identify the type of assistance needed • Resolve issues on the first call and navigate complex computer systems • Complete documentation to track provider issues and report overall trends • Monitor timely receipt, accuracy, and compliance of State assessments • Maintain adherence to State contract, CMS requirements, and performance metrics • Act as an advocate for membership and establish effective working relationships with providers • Work with hospitals, clinics, and the clinical team to manage requests for services from members and/or providers Requirements • High School Diploma/GED (or higher) • 3+ years of experience working within the community health setting in a healthcare role • Intermediate level of computer proficiency including Microsoft Outlook, Teams, Excel, and Word • Ability to navigate through multiple web applications • Reside in the state of Texas • Access to a designated quiet workspace in your home with the ability to secure Protected Health Information (PHI) • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection Nice-to-haves • Bachelor's Degree in social work, licensed practical nurse (LPN), or CNA/HHA • Ability to create, edit, save and send documents, spreadsheets, and emails • Reside within commutable distance of assigned duties • Makes member touchpoints Benefits • 401(k) • AD&D insurance • Dental insurance • Disability insurance • Employee assistance program • Employee discount • Employee stock purchase plan • Paid Time Off • Medical Plan options • Participation in a Health Spending Account or Health Saving account • Vision, Life & AD&D Insurance • Short-term and Long-term Disability coverage • Education Reimbursement • Employee Referral Bonus Program • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)