**Experienced Application Supervisor – Learning & Development at blithequark**

Are you a skilled professional with a passion for learning and development? Do you have a knack for designing and facilitating effective training programs that drive business results? If so, we want to hear from you! blithequark is seeking an experienced Application Supervisor to join our Latham CS Mastering & Improvement (L&D) team in Alphaville. As a key member of our team, you will play a critical role in shaping the learning and development strategy for our outsourced call centers and driving business excellence. **About blithequark** At blithequark, we are shaping the destiny of worldwide entertainment by providing a better way to watch. Our customers trust us to deliver exceptional experiences, and that's where our international customer service (CS) team comes in. We're passionate about creating a culture of excellence, simplicity, and getting our customers back to streaming. Our L&D team is at the forefront of this effort, providing leadership, customer service, and equipment training that has a direct impact on our sellers, customers, and the business. **Key Responsibilities** As an Application Supervisor, you will be responsible for: * Program management: Outline, document, and maintain the scope of all local L&D tasks. Create, manage, and maintain task plans. Develop a trusting partnership with the outsourced call center partners in the region and be a valuable point of contact for all trainers in these outsourced facilities, responsible for successful training rollouts and launches. * Learning content development/educational design: Using a variety of inputs, conduct gap analysis for performance and training opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps. * Facilitation: Provide learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer programs for call center trainers. Educate and develop call center leaders to co-facilitate the delivery of learning materials. * Stakeholder management: Build and foster strong partnerships with regional CS colleagues at blithequark and be an effective voice of the local L&D team. Be an active partner to the overall CS business by participating in learning opportunities, priorities, and impact. Collaborate with other business leaders and transform operational opportunities into L&D opportunities. **Essential Qualifications** * 3+ years of experience designing soft skills and equipment learning solutions, including onboarding programs focused across a range of levels (call center agents, senior call center representatives, rising leaders, and senior leader audiences). * Enjoy designing and facilitating learning services that range from a 15-minute learning to multi-week classroom programs. * Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable. * Stable facilitation experience in various teacher-led programs for various audiences and training skills. * Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be attentive to detail. * Enjoy working in a fast-paced, outcomes-oriented, data-driven environment. * High level of independence and ability to work and manage own time efficiently. * Bachelor's degree in instructional design or a related field, Master's degree a plus. * Fluent in Portuguese and English. Spanish is a plus. * Experience working in a cross-cultural global environment is a plus. * Enjoy content/knowledge management is a plus. * Enjoy designing education curriculum for service, retail, or call center managers/leaders is a plus. * Enjoy with innovative facilitation tools is a plus. **Preferred Qualifications** * Experience working in a learning and development role, preferably in a customer service or call center environment. * Familiarity with adult learning principles and instructional design models. * Experience with training needs analysis, curriculum development, and evaluation. * Strong understanding of the call center industry and its challenges. * Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines. * Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels. **What We Offer** * Competitive salary: $25 to $35/hour * Opportunity to work with a global leader in the entertainment industry * Collaborative and dynamic work environment * Professional development opportunities * Flexible work arrangements * Comprehensive benefits package **How to Apply** If you're a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Note:** This job posting is for a full-time position at blithequark. The salary range is $25 to $35/hour, and the location is Alphaville. The ideal candidate will have a strong background in learning and development, with experience designing and facilitating training programs. The successful candidate will be able to work independently and as part of a team, with strong communication and interpersonal skills. Apply for this job