**Experienced Bilingual Healthcare Customer Service Representative – Spanish-English – Remote Opportunity in North Carolina**

Are you a compassionate and skilled customer service professional with a passion for delivering exceptional experiences in a bilingual setting? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Seasonal Bilingual Healthcare Customer Service Representative, serving our diverse patient population in North Carolina. As a key member of our remote team, you will play a vital role in providing empathetic support, resolving complex issues, and promoting a culture of excellence in customer service. **About blithequark** blithequark is a leading healthcare organization dedicated to delivering innovative, patient-centered solutions that transform lives. Our mission is to provide exceptional care, compassion, and support to our patients, families, and communities. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates individual differences. **Job Summary** As a Seasonal Bilingual Healthcare Customer Service Representative, you will be responsible for providing high-quality customer service to patients, families, and healthcare providers in a bilingual (Spanish-English) setting. You will work closely with our team to resolve complex issues, address concerns, and promote a positive patient experience. This is a remote opportunity, allowing you to work from the comfort of your own home while making a meaningful impact in the lives of others. **Key Responsibilities** * Respond to patient inquiries, concerns, and complaints in a timely and empathetic manner * Resolve complex issues, escalating concerns to supervisor or manager as needed * Provide accurate and timely information about blithequark's services, policies, and procedures * Collaborate with healthcare providers, patients, and families to ensure seamless communication and care coordination * Utilize strong problem-solving skills to resolve issues and improve patient satisfaction * Maintain accurate records and documentation of patient interactions and concerns * Participate in ongoing training and education to enhance knowledge and skills * Contribute to a positive and inclusive work environment, promoting a culture of excellence in customer service **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred * 1-2 years of experience in customer service, healthcare, or a related field * Bilingual (Spanish-English) proficiency, with the ability to communicate effectively in both languages * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong computer skills, including proficiency in Microsoft Office and customer relationship management (CRM) software * Ability to maintain confidentiality and handle sensitive information with discretion **Preferred Qualifications** * Experience working in a healthcare setting, preferably in a customer service or patient advocacy role * Certification in customer service, healthcare, or a related field (e.g., Certified Customer Service Representative (CCSR), Certified Medical Assistant (CMA)) * Experience working with electronic health records (EHRs) and other healthcare software systems * Familiarity with HIPAA regulations and guidelines for patient confidentiality and data security * Ability to work flexible hours, including evenings and weekends, as needed **Skills and Competencies** * Strong communication and interpersonal skills, with the ability to build rapport with patients, families, and healthcare providers * Excellent problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions * Ability to work independently, with minimal supervision, and as part of a remote team * Strong computer skills, including proficiency in Microsoft Office and CRM software * Ability to maintain confidentiality and handle sensitive information with discretion * Strong attention to detail, with the ability to accurately document patient interactions and concerns **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting the growth and development of our employees. As a Seasonal Bilingual Healthcare Customer Service Representative, you will have access to ongoing training and education, including: * Ongoing training and education in customer service, healthcare, and related fields * Opportunities for professional development and advancement within the organization * Access to blithequark's employee assistance program (EAP), providing confidential support and resources for employees and their families * A comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays **Work Environment and Company Culture** As a remote employee of blithequark, you will have the flexibility to work from the comfort of your own home while enjoying the benefits of a dynamic, fast-paced work environment. Our company culture values: * Diversity, equity, and inclusion, with a commitment to creating a workplace that celebrates individual differences * Excellence in customer service, with a focus on delivering exceptional experiences for patients, families, and healthcare providers * Collaboration and teamwork, with a strong emphasis on communication and problem-solving * Continuous learning and professional development, with opportunities for growth and advancement **Compensation, Perks, and Benefits** As a Seasonal Bilingual Healthcare Customer Service Representative, you will receive a competitive salary and benefits package, including: * A comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays, with opportunities for flexible scheduling * Access to blithequark's employee assistance program (EAP), providing confidential support and resources for employees and their families * A 401(k) retirement plan, with employer matching contributions * Opportunities for professional development and advancement within the organization **Conclusion** If you are a compassionate and skilled customer service professional with a passion for delivering exceptional experiences in a bilingual setting, we invite you to join blithequark as a Seasonal Bilingual Healthcare Customer Service Representative. As a key member of our remote team, you will play a vital role in providing empathetic support, resolving complex issues, and promoting a culture of excellence in customer service. Apply now to take the first step in your career journey with blithequark!