**Experienced Customer Service Representative – Deliver Exceptional Experiences for Global Travelers at blithequark**
Are you a customer service superstar with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! blithequark is seeking a highly motivated and results-driven Customer Service Representative to join our team of dedicated professionals who are redefining the way people experience travel. **About blithequark** As a leading digital transformation company, blithequark is revolutionizing the way businesses interact with their customers. With over 35 years of experience, we've helped global companies across various industries, including financial services and healthcare, achieve greater agility through transformed and automated customer experiences. Our team is passionate about delivering innovative solutions that exceed our customers' expectations, and we're looking for like-minded individuals to join our mission. **Job Summary** As a Customer Service Representative at blithequark, you'll be the face of our company, providing exceptional service and solutions to our customers through inbound calls. You'll work with leading technologies and systems, and have a dedicated team of leaders and peers to support you every step of the way. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you! **Responsibilities** * Handle customer inquiries of varying types, providing timely and effective solutions to resolve issues and exceed customer expectations * Utilize active listening skills and probing question techniques to understand customer needs and preferences * Meet or exceed sales targets, driving revenue growth and contributing to the success of our business * Manage and overcome objections for subscribers' cancellation and suspend requests, reducing churn and improving customer retention * Maintain a positive and enthusiastic attitude, providing exceptional service to customers and colleagues alike * Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction * Stay up-to-date on product knowledge and company policies, providing accurate and timely information to customers **What We Offer** * Competitive pay rate: $15.00 - $20.00/hr * Flexible scheduling: 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST) * All technical equipment needed to be successful to work remotely * Medical, dental, and vision benefits * Paid training and PTO * Advancement opportunities: 80% of our frontline leaders have been promoted from within * Additional pay incentives and monthly rewards & recognition programs * Employee Discounts * EAP & Health and Wellness programs, including a personal trainer dedicated to blithequark **Qualifications** * Excellent verbal and written communication skills, with strong multitasking abilities * Driven by solving problems and meeting goals, with a passion for delivering exceptional customer experiences * Familiarity with Microsoft Office tools * Experience in customer service and sales, with a proven track record of success * High school diploma or equivalent **Requirements to Work from Home** * A quiet and distraction-free, secure place to work * Excellent Internet connectivity: + Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!) + In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates + Wireless and/or satellite Internet Service Providers are not compatible with our systems * A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications **Why Join blithequark?** * Be part of a dynamic and innovative company that's redefining the way people experience travel * Work with a talented team of professionals who are passionate about delivering exceptional customer experiences * Enjoy a competitive pay rate and comprehensive benefits package * Take advantage of advancement opportunities and career growth within our company * Participate in additional pay incentives and monthly rewards & recognition programs * Enjoy employee discounts and EAP & Health and Wellness programs, including a personal trainer dedicated to blithequark **How to Apply** If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our team of dedicated professionals at blithequark. Apply Job! Apply for this job