**Experienced Customer Service Representative – Overnight Shift (Remote in Hollywood, FL)**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two conversations are ever the same? If so, we may have the purr-fect opportunity for you to join our award-winning customer service organization at blithequark! As one of the fastest-growing e-commerce retailers in the pet industry, blithequark is revolutionizing the way people shop for their furry friends. We're seeking a full-time, motivated Customer Service Representative to join our team and help us provide top-notch support to our customers. In this role, you'll have the opportunity to work from the comfort of your own home, with a starting wage of $15.50 per hour and opportunities to learn and grow with our company. **About blithequark** At blithequark, we're not just a company – we're a community of pet lovers who are passionate about delivering exceptional customer experiences. We believe that every customer interaction is an opportunity to make a difference, and we're looking for like-minded individuals who share our values. Our company culture is built on a foundation of empathy, kindness, and a willingness to learn and grow. **What You'll Do** As a Customer Service Representative, you'll be the face of blithequark, engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to problem-solving when something doesn't go as planned. Your responsibilities will include: * Engaging with customers in a friendly and professional manner, using active listening, patience, and empathy to resolve their issues * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution * Operating with a willingness to learn, sharing feedback, and being open-minded to grow and improve * Engaging with teammates, your direct Manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to a customer-centric culture of collaboration **What You'll Need** To be successful in this role, you'll need: * 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes, and performing well in a fast-paced environment * Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check **Technical Requirements** To ensure a seamless customer experience, you'll need to meet the following technical requirements: * Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience * Work area acceptable for webcam use * Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed) * You provide high-speed internet; we'll provide everything else (computer, monitor, keyboard, mouse, headset, webcam) * Phone line not required; you must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify **Why blithequark Customer Service?** At blithequark, we're committed to creating a work environment that's supportive, inclusive, and empowering. As a Customer Service Representative, you'll have the opportunity to: * Become your best self, with ongoing training and development, resources, and opportunities to grow and improve * Make a difference in the lives of our customers and their pets, every day * Work with a team of passionate and driven individuals who are making an impact in the pet industry * Enjoy competitive wages, medical & dental insurance, 401k, and other benefits that show we care about your well-being * Be part of a company that values diversity and inclusion, and is committed to creating a workplace that's welcoming and inclusive for all **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, and are an affirmative action employer. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact [insert contact information]. Apply for this job