**Experienced Customer Service Supervisor – Remote Leadership Opportunity at blithequark**

Are you a results-driven leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Customer Service Supervisor, where you'll have the opportunity to make a meaningful impact on the lives of our customers and colleagues alike. At blithequark, we're committed to revolutionizing the way we approach healthcare, making it more personal, convenient, and affordable for everyone. Our purpose is simple yet powerful: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and that's why we're dedicated to creating a culture of empathy, compassion, and excellence. As a Customer Service Supervisor at blithequark, you'll play a critical role in driving our mission forward. You'll be responsible for leading a team of customer service representatives, providing guidance, support, and coaching to help them deliver exceptional service to our customers. Your expertise will be essential in developing and implementing strategies to improve customer satisfaction, retention, and growth, while also driving business results and exceeding performance targets. **Key Responsibilities:** * Lead a team of customer service representatives, providing guidance, support, and coaching to help them deliver exceptional service to our customers * Develop and implement strategies to improve customer satisfaction, retention, and growth, while also driving business results and exceeding performance targets * Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions to drive results * Collaborate with internal stakeholders to ensure seamless communication and coordination across teams * Develop and maintain strong relationships with customers, providers, and internal business partners to drive business growth and improve customer satisfaction * Provide ongoing feedback and coaching to team members, identifying areas for development and implementing training programs to enhance skills and knowledge * Utilize available incentive programs to recognize and reward team and individual successes * Assess individual and team performance on a regular basis, providing candid and timely feedback regarding developmental and training needs * Develop and maintain strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives **Essential Qualifications:** * 3-5 years of call center experience, with a proven track record of delivering exceptional customer service and driving business results * 1-3 years of supervisory experience in a highly transactional organization, with a strong focus on leadership, coaching, and development * 1+ years of data analysis experience working in Microsoft Excel, with the ability to create charts and pivot tables from raw data * High-speed internet access (25 mbps or higher) and a router located in a place where you can set up and work with a direct connection (not Wi-Fi) * Ability to work in a remote environment, with a strong focus on self-motivation, discipline, and time management **Preferred Qualifications:** * Advanced computer skills, including MS Excel, Word, PowerPoint, OneNote, and QuickBase * Project management experience, with a strong focus on prioritization, organization, and time management * LEAN Six Sigma methodology and experience, with a strong focus on process improvement and efficiency * Education: High school diploma or equivalent **What We Offer:** * Competitive pay range: $40,600.00 - $75,000.00 per year, depending on experience, education, and other relevant factors * Bonus, commission, or short-term incentive program in addition to base pay * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Well-being programs, education assistance, free development courses, and a CVS store discount * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year **Why Join blithequark?** At blithequark, we're committed to creating a culture of empathy, compassion, and excellence. We believe that our employees are our greatest asset, and we're dedicated to providing them with the support, resources, and opportunities they need to succeed. If you're a results-driven leader with a passion for delivering exceptional customer experiences, we invite you to join our team and make a meaningful impact on the lives of our customers and colleagues alike. **How to Apply:** If you're ready to take your leadership skills to the next level and join a dynamic team of customer service professionals, we invite you to apply for the Experienced Customer Service Supervisor role at blithequark. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job