**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Customer Service Representative. **About blithequark** blithequark is a leading provider of innovative health insurance solutions, empowering millions of consumers across the country to make informed decisions about their healthcare. Our mission is to simplify the complex process of finding and enrolling in health insurance, and we're committed to building a team of talented individuals who share our vision. **Job Summary** As a Remote Customer Service Representative at blithequark, you will be the face of our company, delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and email support. You will be responsible for managing customer accounts, providing technical support, and interpreting and following defined procedures and policies. If you're a self-motivated, success-driven individual with excellent communication skills and a passion for customer service, we encourage you to apply. **Responsibilities** * Deliver the highest level of customer service experience consistently, ensuring that every interaction is positive, professional, and personalized. * Manage customer accounts and provide technical support, resolving issues efficiently and effectively. * Interpret and follow defined procedures and policies, ensuring compliance with regulatory guidelines. * Utilize creative problem-solving skills to resolve complex customer issues. * Adapt to changing projects and updates, demonstrating flexibility and a willingness to learn. * Manage time and tasks effectively, prioritizing multiple responsibilities and meeting deadlines. * Participate in extensive self-study, training, and testing to ensure proficiency in our systems and processes. * Adhere to regulated guidelines for communications via all channels. **Requirements** * 18 years of age or older * Complete background check and drug test within 3 days * Dedicated, private, and secure workspace * Personal device with functioning camera required for the Training Period * Committed to full attendance for paid 3-week Training period * Minimum Internet Speed of 35 mb/s with ethernet * Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required * NOT compatible with mobile internet service providers and/or satellites * NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders **Qualifications** * Moderate to Advanced computer skills * High level of comfort learning new technology * High level of professionalism * Excellent verbal and written communication skills * Comfortable working from home * Self-motivated and success-driven **What We Offer** * Paid Training * Full-Time, Seasonal role * Performance and attendance-based incentives, in addition to the base pay * The convenience of working from home * Collaborative and supportive team environment * 401K Match * Individual Coverage HRA (ICHRA) * Paid time off (PTO) **Preferred Experience** * Previous experience in customer support or technical support role * Previous experience with Group and/or Individual health insurance, or the Affordable Care Act * Previous experience in a Call Center * Familiarity with CRM systems and practices * Spanish Bilingual, a plus **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you! **Compensation and Benefits** * $15.00 - $16.50 per hour * Performance and attendance-based incentives, in addition to the base pay * 401K Match * Individual Coverage HRA (ICHRA) * Paid time off (PTO) **Work Environment and Culture** At blithequark, we're committed to building a collaborative and supportive team environment that fosters growth, learning, and innovation. Our remote work setup allows you to work from the comfort of your own home, with the flexibility to manage your schedule and prioritize your tasks. We believe in recognizing and rewarding our team members' hard work and dedication, and we offer a range of benefits and incentives to support your career growth and well-being. **Why Join blithequark?** * Join a dynamic and innovative company that's shaping the future of health insurance * Work with a talented team of professionals who share your passion for customer service and excellence * Enjoy a flexible and remote work setup that allows you to balance your work and personal life * Develop your skills and expertise through extensive training and professional development opportunities * Participate in a collaborative and supportive team environment that fosters growth, learning, and innovation Don't miss this opportunity to join our team of dedicated professionals at blithequark. Apply now and take the first step towards a rewarding and challenging career in customer service! Apply for this job