**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

Are you a self-driven and dedicated individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives, where you'll play a vital role in making finding and enrolling in health insurance simple for millions of consumers across the country. At blithequark, we're committed to building a motivating and positive work environment, even in a remote setting. Our vision is to empower individuals to make informed health plan decisions, and we're looking for reliable, dedicated, and self-driven individuals to join us on this mission. As a Remote Customer Service Representative, you'll be part of a collaborative and supportive team environment, working from the comfort of your own home. **About blithequark** blithequark is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our consumer-friendly interface and decision support tools empower millions of consumers to make better health plan decisions. With the largest state-based marketplace footprint, we're dedicated to making finding and enrolling in health insurance simple, especially during these challenging times. **Key Responsibilities** As a Remote Customer Service Representative, you'll be responsible for delivering an exceptional customer experience through: * Inbound and outbound calls to resolve customer inquiries and concerns * Managing customer accounts and providing technical support * Application data entry and online chat inquiries as assigned * Interpreting and following defined procedures and policies * Utilizing creative problem-solving skills to resolve complex issues * Demonstrating flexibility and adaptability to changing projects and updates * Managing time and tasks effectively, prioritizing multiple responsibilities * Participating in extensive self-study, training, and testing to ensure eligibility for certifications **Qualifications** To succeed in this role, you'll need: * Moderate to advanced computer skills, with a high level of comfort learning new technology * Excellent verbal and written communication skills, with a high level of professionalism * Comfort working from home, with a dedicated, private, and secure workspace * Self-motivation and a success-driven attitude * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Familiarity with CRM systems and practices, a plus **Preferred Experience** While not required, previous experience in customer support or technical support roles, particularly in the health insurance industry, is highly valued. Familiarity with Group and/or Individual health insurance, the Affordable Care Act, and CRM systems is also a plus. **What We Offer** As a Remote Customer Service Representative at blithequark, you'll enjoy: * Paid training and certification programs to ensure your success * Full-time, seasonal role with performance and attendance-based incentives * The convenience of working from home, with a collaborative and supportive team environment * 401K match and Individual Coverage HRA (ICHRA) benefits * Paid time off (PTO) to recharge and refocus * Opportunities for career growth and advancement in a dynamic and rapidly evolving industry **Compensation and Benefits** * Hourly rate: $15.00 - $16.50, with performance incentives * Spanish Bilingual: $17.00/hr, with performance incentives * Comprehensive benefits package, including 401K match and Individual Coverage HRA (ICHRA) **How to Apply** If you're a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team! Apply for this job