**Experienced Full Stack Customer Service Representative – Remote Support for Government Agencies**

Are you passionate about delivering exceptional customer service and making a real impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark, where we're committed to creating exceptional outcomes for our clients and the millions of people who count on them. As a Remote Customer Service Representative at blithequark, you'll be the first point of contact for our client's customers, providing timely and accurate support to resolve their inquiries and issues. With paid training, competitive pay, and a range of incentives and benefits, you'll be empowered to make a real difference every day. **About blithequark** blithequark is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are passionate about delivering exceptional outcomes and creating a culture where individuality is noticed and valued every day. We're committed to fostering a supportive, innovative environment that encourages growth and development, and we're excited to welcome talented individuals like you to our team. **What We Offer** * Work from home in a flexible, remote environment * Full-time employment (40 hours/week) with a range of shift schedules to choose from * Competitive pay: $14.00 per hour, with opportunities to earn up to an additional $350 per month through our incentive plan * Shift differential: $1.50 per hour for hours between 6PM-6AM, and $1.00 per hour for weekend shifts * Comprehensive benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time * Opportunities for career growth and advancement in a supportive, innovative environment * A dynamic, fast-paced work environment with a range of challenges and opportunities to learn and grow **Key Responsibilities** * Efficiently manage a high volume of inbound calls in a fast-paced environment * Listen actively to understand customer needs and offer clear, accurate information * Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies * Assist cardholders with inquiries regarding transactions and account statuses * Process transactions efficiently via web-based applications and handle research requests with precision * Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations * Maintain in-depth knowledge of company and client programs, policies, and technology * Support team operations during peak times or absences to help maintain seamless service **Essential Qualifications** * Must be at least 18 years old and possess a High School Diploma or equivalent * Must have 6 months of Customer Service, Call Center or Dispatch experience * Complete a background check, credit check, and security fingerprinting * Compliance with camera requirements for meetings and training * Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs * Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection * Equipment: The company will provide all necessary computer equipment * Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download * Working knowledge of computers and Windows applications **Preferred Qualifications** * 1+ years of previous call center experience **Skills and Competencies** * Effective and confident communication skills, with the ability to clearly explain complex information and connect with customers in a professional manner * Calm and composed under pressure, with the ability to navigate challenging conversations with empathy and efficiency * Tech-savvy problem solver, comfortable learning and adapting to new tools and technologies * Focused multitasker, able to thrive in a structured, high-volume call center environment * Strong work ethic, with a commitment to punctuality and 100% attendance during our three-to-six-week paid training period **Career Growth Opportunities** At blithequark, we're committed to fostering a supportive, innovative environment that encourages growth and development. As a Remote Customer Service Representative, you'll have opportunities to advance your career in a range of roles, from team lead to management positions. Our comprehensive training program will equip you with the skills and knowledge you need to succeed, and our mentorship program will provide you with guidance and support every step of the way. **Work Environment and Company Culture** Our remote work environment is designed to provide you with the flexibility and autonomy you need to succeed. With a range of shift schedules to choose from, you'll be able to balance your work and personal life with ease. Our company culture is built on a foundation of respect, empathy, and open communication, and we're committed to fostering a supportive, inclusive environment that encourages growth and development. **Compensation and Benefits** As a Remote Customer Service Representative at blithequark, you'll receive a competitive salary of $14.00 per hour, with opportunities to earn up to an additional $350 per month through our incentive plan. Our comprehensive benefits package includes health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **How to Apply** If you're passionate about delivering exceptional customer service and making a real impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities** At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. Apply for this job