**Experienced Full Stack Customer Support Associate – Bilingual Norwegian (Starlink) at blithequark**

Are you a customer-centric individual with a passion for problem-solving and a flair for languages? Do you thrive in fast-paced environments and enjoy working with cutting-edge technology? If so, we invite you to join our dynamic team at blithequark as an Experienced Full Stack Customer Support Associate – Bilingual Norwegian (Starlink). **About blithequark** blithequark is a pioneering company that's pushing the boundaries of space exploration and satellite technology. Our revolutionary satellite constellation, Starlink, is set to deliver low-latency broadband internet worldwide, connecting people and communities like never before. As a key member of our Starlink Customer Support team, you'll be at the forefront of this exciting journey, ensuring our customers have an exceptional experience with our innovative services. **Responsibilities** As an Experienced Full Stack Customer Support Associate – Bilingual Norwegian (Starlink), you'll be responsible for: * Triage and resolve customer issues across multiple channels (digital, voice, etc.), being a relentless internal advocate for the customer within blithequark * Provide technical support to customers using hardware, software, and network expertise * Surface product, process, and training issues by pairing quantitative and qualitative methods, being the voice of the customer in the language of the business * Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues * Create and maintain an internal knowledge base and help center collateral **Key Skills and Qualifications** To succeed in this role, you'll need: * High school diploma or equivalency certificate * 1+ years of experience in a front-line customer support role * Fluency in English and Norwegian * Excellent problem-solving and sleuthing skills, with a relentless drive to satisfy customers * Excellent written and verbal communication skills, with the ability to distill complex concepts into simple explanations * Excellent empathy, active listening, and resiliency skills, with a focus on internalizing customer concerns and solving them positively * Strong attention to detail and time management skills, with a focus on taking pride in your craft * Willingness and ability to flex weekend and night shift hours as needed to support our growth * Experience in a training, learning and development, analytics, service design, vendor management, or content management role * Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment * Technical aptitude, with experience in networking, hardware troubleshooting, software development, etc. **Additional Requirements** To join our team, you'll need to: * Be available to work scheduled shifts, including holidays * Be available to work overtime hours and/or weekends as needed * Be willing to relocate to the Hawthorne, CA area (this is not a remote position) * Complete a 1-week classroom training program (M-F, 9am-5:30pm) and then work 10 hours a day on one of the following shifts: + Shift Alpha: Sunday - Monday, 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday, 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday, 1:30 PM - 12:00 AM PST **Compensation and Benefits** As a valued member of our team, you'll enjoy: * Competitive hourly rates (Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour) * Comprehensive medical, vision, and dental coverage * Access to a 401(k) retirement plan * Short and long-term disability insurance * Life insurance * Paid parental leave * Various other discounts and perks * 3 weeks of paid vacation and eligibility for 10 or more paid holidays per year **ITAR Requirements** To conform to U.S. Government export regulations, applicants must be a U.S. citizen or national, a U.S. lawful, permanent resident (aka green card holder), a Refugee under 8 U.S.C. § 1157, or an Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer; employment with blithequark is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. **How to Apply** If you're a motivated and customer-focused individual with a passion for languages and technology, we invite you to apply for this exciting opportunity. Please submit your application through the link below: We look forward to welcoming you to our dynamic team at blithequark!