**Experienced Healthcare Member/Customer Service Representative – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer service and making a positive impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Healthcare Member/Customer Service Representative. As a key member of our remote team, you will play a vital role in shaping the future of healthcare by providing top-notch support to our members. **About blithequark** blithequark is a leading innovator in the healthcare industry, dedicated to revolutionizing the way people access and experience healthcare services. Our mission is to empower individuals to take control of their health and well-being, and we're committed to delivering exceptional customer experiences that exceed expectations. As a remote team member, you'll be part of a dynamic, collaborative environment that values innovation, creativity, and teamwork. **Job Summary** As a Healthcare Member/Customer Service Representative, you will be responsible for providing exceptional customer service to our members, building rapport, and educating them on their available options, including facility or screening options, preventative screening services, and alternative treatment options. You will work directly with members, conducting research, making outbound calls, and fielding incoming calls to ensure they receive the best possible support. **Key Responsibilities** * Conduct research on each case, reaching out to physician's offices, making outbound calls to members, and fielding incoming calls from members * Track and communicate system errors in an expediential and thorough manner * Self-report metrics successfully and regularly * Take requests for care management from patients, physician offices, or imaging centers * Research issues regarding the certification process and forward to the appropriate parties * Deliver basic technical, administrative, or operative Customer Service tasks * Perform simple data entry, sort requests, and maintain files * Understand simple instructions and procedures * Perform Customer Service duties under direct instruction and close supervision * Work is allocated on a day-to-day or task-by-task basis with clear instructions **Daily Duties** * Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices * Build rapport with members, providing a full concierge service that includes assistance with selecting the proper treatment locations * Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options * Meet or exceed performance metrics related to scheduling appointments and appointment confirmations * Consistently multitask and conduct research on each case, toggling through various applications on multiple screens * Ability to be empathetic and understanding when dealing with sensitive content with our members **Skills and Qualifications** * 1+ years previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and/or telephonic sales experience * 1+ year previous sales experience ideally preferred * Phone skills * Computer skills * Basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills * Must be able to type more than 30 words per minute * Customer Service Skills (history of customer service experience) preferred **Education** * High School diploma or equivalent **Work Environment and Culture** As a remote team member, you'll enjoy a flexible and autonomous work environment that allows you to work from the comfort of your own home. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that values innovation, creativity, and teamwork. You'll have the opportunity to work with a talented team of professionals who are dedicated to making a positive impact in the lives of others. **Compensation and Benefits** * Competitive salary * Opportunity for career growth and professional development * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to cutting-edge technology and tools **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! **Apply Now** Don't miss out on this exciting opportunity to join our team at blithequark. We're looking forward to hearing from you!