**Experienced Homesite Customer Service Representative (Remote) – Deliver Exceptional Customer Experiences**

At arenaflex, we're revolutionizing the insurance industry with innovative technology and a passion for customer-centric solutions. As a Homesite Customer Service Representative, you'll be at the forefront of our customer service team, providing top-notch support to our valued customers. If you're a customer-focused professional with a knack for problem-solving and a growth mindset, we want to hear from you! **About arenaflex** arenaflex is a leading insurance company that's harnessing the power of technology to transform the way people buy insurance. Our team of talented and passionate professionals is dedicated to pushing the boundaries of innovation and delivering exceptional customer experiences. When you join our team, you'll have the opportunity to pursue your creative ideas in a collaborative and supportive environment that welcomes new perspectives. **Job Summary** As an Experienced Homesite Customer Service Representative, you'll be the primary point of contact for Homesite-CONNECT customers, providing timely and effective solutions to their service issues, requests, and account information. You'll work closely with customers to research questions, open issue resolution cases, and resolve higher-level problems over the phone. Your exceptional communication skills, results-driven approach, and growth mindset will make you an invaluable asset to our team. **Key Responsibilities** * Provide exceptional customer service to Homesite-CONNECT customers, responding to service issues, requests, and account information in a timely and effective manner * Communicate directly with customers to research questions, open issue resolution cases, and resolve higher-level problems over the phone * Develop an understanding of procedures to educate clients and advisors on newly enacted services, facilitating efficient self-service * Troubleshoot simple usability issues raised by customers and refer more complex issues to appropriate service partners * Ensure that all relevant information is gathered and entered to ensure prompt resolution * Receive guidance from coaches on a frequent basis to process requests **Essential Qualifications** * 2+ years of experience providing customer-focused solutions or support * Demonstrated written and spoken communication skills * Ability to manage multiple priorities in a fast-paced environment * Licenses: Employees are expected to pass their state's P&C license exam within 12 months * Training and administrative support will be provided **Preferred Qualifications** * Experience working in a customer service or support role in the insurance industry * Knowledge of insurance products and services * Ability to work in a remote environment with minimal supervision * Strong problem-solving and analytical skills **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to work independently with minimal supervision * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Homesite Customer Service Representative, you'll have access to: * Comprehensive training and development programs * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Access to industry-leading technology and tools * Competitive compensation and benefits package **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from home with minimal supervision. You'll be part of a dynamic and collaborative team that values innovation, creativity, and customer-centricity. Our office locations are: * Madison, WI 53783 * Boston, MA 02110 * Denver, CO 80112 * Eden Prairie, MN 55343 * Keene, NH 03431 * St. Joseph, MO 64507 * Phoenix, AZ 85034 * Atlanta metro area (considering candidates) **Compensation, Perks, and Benefits** As a Homesite Customer Service Representative, you'll enjoy a competitive compensation package, including: * Hourly compensation: $23.00 - $30.76 * Relocation support for eligible candidates * Comprehensive medical, dental, vision, and wellbeing benefits * Competitive 401(k) contribution and pension plan * Annual incentive and 9 paid holidays * Paid time off program (23 days accrued annually for full-time employees) * Student loan repayment program and paid-family leave **How to Apply** If you're a customer-focused professional with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Homesite Customer Service Representative. Apply Job! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment that welcomes new perspectives and ideas. We consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Apply for this job