**Experienced IT Support Analyst / Website Support Specialist – Remote Customer Service Representative**

Are you a customer-focused professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark as an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative. This exciting opportunity will challenge you to leverage your technical expertise, communication skills, and problem-solving abilities to provide top-notch support to our customers. **About blithequark** blithequark is a world-leading Pharmaceutical Company dedicated to improving the lives of people around the globe. Our commitment to innovation, quality, and customer satisfaction drives everything we do. As a key member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional results. **Job Summary** As an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative, you will play a critical role in providing day-to-day support for our online ordering tool, Prime. With over 12,000 registered users, you will be the go-to expert for resolving complex issues and providing expert communication to ensure the highest level of customer satisfaction. Your strong team-based leadership skills, combined with your technical expertise, will enable you to develop and maintain positive working relationships with both internal and external customers. **Key Responsibilities** * Timely resolution of website user questions, incorporating expert communication skills to assure the highest level of customer service * Recommend ongoing improvements to sites via information obtained through customer interaction * Assist in website maintenance/new releases to ensure accuracy, timeliness, and relevance * Assist BT Support to monitor sites for broken links, outdated information, typos, and materials that can be archived * Assist in testing validating new enhancements to comply with issues or new business requests * Resolve requests for online support, via incoming phone calls and through email customer support mailboxes * Serve as a resource to CSR team members as a second-level expert (SME) **Organizational Relationships** As an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative, you will primarily work with: * Customer Service Management * BT Technology Resources **Resources Managed** No direct reports **Education and Experience** * Bachelor's degree preferred * Customer Service/Business Operations experience required * Excellent computer skills as well as communication skills **Technical Skills Requirements** * Technical knowledge/Proficiency: + Access and Excel skills + SAP + Microsoft Suite Applications **Physical Position Requirements** * Sitting and working on computer for long periods * Communicate with customers via phone and computer **Competencies** * Acts Decisively: Makes good, decisive decisions based upon facts gathered * Seizes Accountability: Owns actions, pushes self to understand full business impact * Change Agile: Needs to stay abreast of changing business practices and compliance guidelines **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their skills. As an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative, you will have access to: * Ongoing training and development opportunities * Mentorship programs to support your career growth * Opportunities to work on high-profile projects and contribute to the success of our organization **Work Environment and Company Culture** blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional results and making a positive impact on the lives of our customers. As an IT Support Analyst / Website Support Specialist – Remote Customer Service Representative, you will be part of a collaborative and supportive team that is dedicated to excellence. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Salary: $ [insert salary range] * Benefits: Medical, dental, and vision insurance * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you are a motivated and customer-focused professional with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note** The client has the right-to-hire you as a permanent employee at any time during or after the end of the contract. You may participate in the company group medical insurance plan.