**Experienced Pre-Licensed Customer Service Representative – Remote Opportunity with arenaflex**

**Unlock Your Potential and Launch a Rewarding Career in Insurance** Are you a motivated and customer-focused individual seeking a challenging and rewarding role in the insurance industry? Look no further than arenaflex, a global leader in digital business services. As a Pre-Licensed Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and helping individuals navigate the complexities of insurance. With our comprehensive training program and supportive team, you will have the opportunity to grow and develop your skills, setting you on the path to becoming a licensed insurance agent. **About arenaflex** arenaflex is a global, digital business services company that delivers cutting-edge solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, with our clients, and on the environment. We are committed to investing in our employees' futures and providing a supportive and inclusive work environment that fosters growth and development. **Why arenaflex?** * **Paid Training**: Receive comprehensive training to prepare for the State Insurance Exam, including a 5-day paid program to help you succeed. * **Competitive Wages**: Earn a competitive salary and benefits package, including full benefits (medical, dental, vision, 401k, and more). * **Full Benefits**: Enjoy a comprehensive benefits package, including medical, dental, vision, 401k, and more. * **Paid Time Off**: Take advantage of paid time off to recharge and maintain a healthy work-life balance. * **Employee Wellness and Engagement Programs**: Participate in employee wellness and engagement programs to support your physical and mental well-being. * **Career Growth Opportunities**: Develop your skills and knowledge, and take advantage of career growth opportunities to advance your career. **Responsibilities** As a Pre-Licensed Customer Service Representative, you will be responsible for: * **Resolving Complex Consumer Issues**: Use excellent decision-making skills and innovation to resolve complex consumer issues and advise first-level representatives on high-level issues. * **Assisting Policy Holders**: Assist policy holders with billing questions and concerns, and provide support with policy changes requested. * **Providing Recommendations**: Support policy holders' needs by providing recommendations and adjusting as necessary. * **Collaborating with Team Members**: Work collaboratively with team members to resolve issues and respond to consumer concerns. **Qualifications** We are seeking fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: * **6 months of customer service experience**: Minimum 6 months of customer service experience, with a strong focus on resolving complex issues. * **High School Graduate or GED**: A high school graduate or equivalent is required. * **Comfort with Desktop Computer Systems**: Comfort with desktop computer systems, including Windows operating systems. * **Proven Oral and Written Communication Skills**: Proven oral and written communication skills, with the ability to effectively communicate with customers and team members. * **Logical Problem-Solving Skills**: Logical problem-solving skills, with the ability to analyze complex issues and develop effective solutions. * **Availability to Work Various Shifts**: Availability to work various shifts, including evenings, weekends, and holidays. * **Ability to Type 25 WPM**: Ability to type 25 words per minute, with accuracy and efficiency. **Work from Home Requirements** To work from home, you will need: * **Internet Connection Requirements**: A minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps. * **ISP with No Packet Loss and Ping Under 50ms**: An ISP with no packet loss and a ping under 50ms. * **Proof of Internet Speed**: Proof of internet speed required. * **Clean and Quiet Workspace**: A clean and quiet workspace, free from distractions and interruptions. **Be One of Our People** At arenaflex, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. **Apply Now** If you are a motivated and customer-focused individual seeking a challenging and rewarding role in the insurance industry, apply now to become a Pre-Licensed Customer Service Representative with arenaflex. Apply for this job