**Experienced Social Media Customer Support Specialist – Disney Fan Engagement & Community Management (Work From Home)**

Are you a customer service enthusiast with a passion for social media and the magic of Disney? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Social Media Customer Support Specialist – Disney Fan Engagement & Community Management (Work From Home). **About blithequark** blithequark is a global leader in entertainment, bringing joy to families and audiences worldwide through its diverse array of media and entertainment offerings. With a rich history spanning decades, blithequark continues to innovate and create magical experiences that captivate hearts and minds. Our commitment to excellence, creativity, and innovation has earned us a reputation as a trusted and beloved brand, and we're excited to welcome like-minded individuals to our team. **Job Summary** As a Social Media Customer Support Specialist at blithequark, you will be part of a dynamic team dedicated to providing exceptional customer service across various social media platforms. This role is remote, allowing you to work from the comfort of your home while engaging with blithequark fans and customers. You will be responsible for monitoring and responding to customer inquiries and comments on blithequark social media channels, resolving customer issues efficiently and effectively, and collaborating with cross-functional teams to escalate and resolve complex problems. **Key Responsibilities** * Monitor and respond to customer inquiries and comments on blithequark social media channels, including Facebook, Twitter, Instagram, and more. * Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction. * Collaborate with cross-functional teams to escalate and resolve complex problems. * Maintain a positive, empathetic, and professional attitude toward customers at all times. * Generate insights from customer interactions to provide feedback and improve services. * Develop and implement strategies to improve customer engagement and satisfaction on social media platforms. * Stay up-to-date with the latest social media trends, best practices, and platform updates to ensure effective customer support. * Participate in training and development programs to enhance skills and knowledge in customer service, social media management, and community engagement. **Required Skills and Qualifications** * Excellent written communication skills with a strong command of English (additional languages a plus). * Proven experience in customer service or social media management. * Ability to multitask and prioritize in a fast-paced environment. * Familiarity with social media platforms and their respective functionalities. * Problem-solving skills and the ability to think critically under pressure. * Experience with customer relationship management (CRM) systems is advantageous. * Passion for blithequark and its products. **Preferred Qualifications** * Previous experience in customer support or related fields. * Experience working in a remote or virtual environment. * Knowledge of social media analytics tools and their applications. * Familiarity with content creation and curation for social media platforms. **Knowledge, Skills, and Abilities** * Proficiency in using social media platforms for business purposes. * Understanding of customer relationship management (CRM) systems is advantageous. * Passion for blithequark and its products. * Ability to work independently and as part of a team. * Strong communication and interpersonal skills. * Ability to adapt to changing priorities and deadlines. * Familiarity with project management tools and their applications. **Benefits** * Competitive compensation package. * Remote work opportunity with the flexibility to balance work-life commitments. * Access to exclusive blithequark perks and discounts. * Opportunities for professional growth and development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. **Why Join Us** Join a team that values creativity, innovation, and the magic of storytelling. At blithequark, you will be part of a global brand that inspires and entertains millions. Our commitment to excellence, diversity, and inclusion has earned us a reputation as a trusted and beloved employer, and we're excited to welcome like-minded individuals to our team. **How to Apply** Interested candidates should submit a resume and cover letter outlining their qualifications via the blithequark Careers website. We can't wait to hear from you! Apply Job! Apply for this job