**Head of Customer Success – Drive Growth and Innovation in the Trucking Industry**

Are you a seasoned leader with a passion for driving growth and innovation in the trucking industry? Do you have a proven track record of scaling Customer Success teams and leading high-performing teams to achieve audacious goals? If so, we want to hear from you! blithequark is seeking an experienced Head of Customer Success to propel our Customer Success organization to the next level and play a key role in shaping the company's commercial strategy. **About blithequark** blithequark is revolutionizing the trucking industry by building the operating system for trucking. Our all-in-one, "business in a box" solution optimizes and automates operations and accelerates cash-flow for drivers, so they can focus on building their business. With a strong product-market fit due to an early lead and a strong founding team, we're poised for massive growth and are looking for uniquely exceptional people to join us on our journey. **The Role** As the Head of Customer Success, you will lead the entire customer success organization, driving product alignment across customer prioritization and needs. You will analyze customer usage data and key performance indicators (KPIs) to assess customer growth opportunities and program manage the execution of strategic initiatives in partnership with cross-functional partners. You will also identify opportunities to improve efficiency, productivity, and cost-effectiveness through process optimization and streamlining operations. **Key Responsibilities:** * Lead the entire customer success organization, driving growth and innovation in the trucking industry * Drive product alignment across customer prioritization and needs * Analyze customer usage data and KPIs to assess customer growth opportunities * Program manage the execution of strategic initiatives in partnership with cross-functional partners * Identify opportunities to improve efficiency, productivity, and cost-effectiveness through process optimization and streamlining operations * Collaborate with other executives and departments to ensure alignment and synergy across functions, fostering cross-functional communication and collaboration * Nurture and mentor the team, establishing clear goals and fostering a spirit of collaboration and innovation **Qualifications:** * 5+ years of experience leading and scaling Customer Success teams * Ability to translate customer needs into product and service improvements * Proven track record of succeeding in high-growth teams, whether in tech, operations, strategy, consulting, banking, or a related experience * Proven track record of working directly with executives across multiple business lines * Bias towards action, with the ability to quickly consider what long-term decisions must be made today and what can start as an MVP * A proven track record of concurrently managing multiple complex projects to completion within tight deadlines * Ability to think about problems from a fundamentals approach, translating strategic vision into measurable success metrics and applicable plans * Ability to back up decisions with data and maintain complex spreadsheets **Nice to Haves:** * Experience in marketplaces and startups * Freight Industry background * Scaled CS teams growing from $50-100M+ * Proven track record of succeeding in high-growth teams, whether in tech, operations, strategy, consulting, CS, or a related experience **About Our Culture:** We value high autonomy, ownership, and delivering results - in short - whatever it takes to set our customers up for success. We encourage each other to push the envelope, execute quickly, and be resilient to failure. We also work occasional late nights or weekends to deliver an above-and-beyond customer experience, while respecting and celebrating each other's personal background, values, and commitments. **What We Offer:** * Competitive compensation and benefits package * Opportunity to work with a cutting-edge technology and innovative company * Collaborative and dynamic work environment * Professional growth and development opportunities * Recognition and rewards for outstanding performance **How to Apply:** If you're a motivated and results-driven leader with a passion for driving growth and innovation in the trucking industry, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.