3rd Shift Help Desk (25-30 hrs/week)

Job Title: Help Desk Representative (3rd Shift)
Location: Remote (Local to Franklin, TN Area)
Type: Contract to Hire / Contract (W-2 or 1099...
Hourly Rate: $25 per hour

We are seeking a Help Desk Representative to provide IT support for small business clients during late-night hours. This is a part-time, contract position, with an opportunity for long-term hire. The role is primarily remote, but candidates must be local to the Franklin, TN area for occasional in-office training and collaboration.

Position Overview: As a Help Desk Representative, you will be responsible for providing basic IT support, including password resets, troubleshooting network issues, and handling Microsoft 365-related tasks. This role requires availability during weekday evenings and occasional weekend hours.

Key Responsibilities: ? Provide remote help desk support, handling incoming support requests ? Assist with password resets and troubleshooting basic networking issues ? Support Microsoft 365 environments (e.g., email, OneDrive, Teams) ? Escalate more complex technical issues as needed ? Track and document customer issues in a ticketing system ? Collaborate with team members during training and problem resolution

Schedule:
? Monday to Friday: 5:00 p.m. to 10:00 p.m.
? Occasional Sunday work (approximately 6 hours)

Qualifications: ? Prior experience in a help desk or IT support role ? Familiarity with Microsoft 365 (email, Teams, OneDrive) ? Basic understanding of networking concepts (e.g., routers, switches, Wi-Fi) ? Strong communication and problem-solving skills ? Ability to work independently in a remote environment ? Must be local to Franklin, TN, or nearby for occasional office visits

Additional Information:
? This is a contract position with the potential to convert to a full-time hire.
? Compensation is based on approved hours each week and can be structured as W-2 or 1099

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