Support Specialist, Chat

Description:
? Remote inbound customer service role focused on communication between SimpleTire and customers
? Respond to all inbound sales leads from both current and potential customers
? Make outbound contacts to identify opportunities to increase tire sale revenues
? Meet or exceed individual and department KPIs and performance goals
? Listen and learn products to become a subject matter expert
? Effectively manage changes related to promotional offerings, new products, and systems
? Handle inbound live chat sessions from customers
? Verify customer account and order information
? Respond to client questions with correct grammar and complete information
? Process online orders, returns, and adjustments
? Track deliveries, installation, inventory, and pricing
? Manage customer issues ensuring 100% customer satisfaction
? Maintain positive relationships post-order to gauge satisfaction

Requirements: ? Minimum of 1 year of contact center experience with at least 6 months chat and... sales experience required ? Experience with inbound and outbound product and service sales ? Demonstrated ability to navigate computer programs, chat applications, programs and systems that support the initiatives of the contact center ? High school diploma/GED required, associates/bachelors degree or equivalent experience preferred ? Must have experience in helping customers and providing customer service ? Must be adaptable and dependable - proven ability to follow through on tasks and adhere to flexible work schedules and shifts ? Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums ? Demonstrates technical savvy and ability to learn and navigate computer ? Ability to quickly build and develop open, honest, and friendly rapport with customers in order to move through and solve customer challenges ? Bilingual - ability to fluently speak and write in Spanish is a bonus ? Prior experience in tire or automotive industry is a bonus ? Prior experience working in a remote environment is a bonus

Benefits

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