WFH Customer Service Representative

Looking for a Work From Home Opportunity? We have WFH Customer Service Representative positions available for US based applicants. At The Connection, we partner with a wide variety of well-known companies and industries to provide exceptional customer service and support.

Call Center Representative Responsibilities...
? Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
? Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
? Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
? Building lasting relationships with clients and other call center team members based on trust and reliability.
? Utilizing software, databases, scripts, and tools appropriately.
? Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
? Making sales or recommendations for products or services that may better suit client needs.
? Taking part in training and other learning opportunities to expand knowledge of the company and position.
? Adhering to all company policies and procedures.

Call Center Representative Requirements: ? High School Diploma or equivalent ? More education or experience may be beneficial ? Exceptional customer service, active listening, and verbal and written communication skills ? Proficiency with computers, especially with CRM software ? Strong typing skills? ability to type 20+ WPM ? Ability to ask prying questions and diffuse tense situations ? Strong time management and decision making skills ? Adaptability and accountability

The Equipment You will Need
? Your own Windows-based PC computer with the required technical specifications (Chromebooks and Macs are not compatible)
? Hard-wired, high speed internet >9 mpbs (check yours at Speed.com)
? A dedicated telephone (landline) or smart phone/device is required at all times during employment
? USB Headset
? Video Camera

We offer work from home opportunities, paid online training, medical, dental, life insurance, 401k plan options, paid time off and competitive pay. If you are looking for a work from home opportunity apply today!

The Connection is an EEO/Affirmative Action Employer M/F/D

Job Type: Full-time

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? On-the-job training
? Paid time off
? Referral program
? Work from home

Experience level:
? 1 year

Shift:
? Day shift
? Evening shift
? Morning shift

Weekly day range:
? Monday to Friday

Work setting:
? Remote

People with a criminal record are encouraged to apply

Application Question(s):
? Applicant understands that they will be required to submit to a background check as part of the hiring process.

Education:
? High school or equivalent (Required)

Experience:
? Customer Service: 1 year (Preferred)

Work Location: Remote

Apply Job!