Customer Support L1 Agent (3 month contract), Remote Job

SIMPLE is a leading mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth. We help users build healthier habits through balanced nutrition, offering a safe, supportive space for actionable feedback and personalized guidance. Our method is shaped by a global team of experts in nutrition, behavior change, and digital health, enhanced through Avo, our in-app wellness assistant. With SIMPLE as their partner, users are empowered to stick to new, healthier routines. Learn more at [simple.life](https://simple.life/).

We are currently seeking talented Seasonal Customer Support L1 Representatives to join our team for the busy season, with the opportunity for some top performers to potentially secure longer-term positions.
Main Duties:

• Handle user feedback professionally and empathetically

• Collaborate with other teams and colleagues on resolving issues

• Turn potentially negative customer interactions into positive experiences
What We Are Looking For:

• Experience with Email and Chat channels

• Individuals located in the following time zones: GMT+8, GMT+3, GMT+2

• Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful

• Fluency in written English is essential

• Ability to handle routine tasks under stress and remain organized

• Self-motivated and able to thrive in a fast-paced, ever-changing environment

• Tech-savvy with attention to detail

• 1-3+ years of experience in Technical Support, Customer Support, or a similar role

• Experience with mobile products is a plus

• Willingness to work shifts (2/2 day, mid or night rotation)
Perks and Benefits:

• Competitive salary

• Fully remote position

• Premium SIMPLE subscription

• Emergency days
Important Note:

To ensure a smooth process, we kindly ask you to complete the test assignment and respond to the additional questions provided. We understand that this may feel extensive for a temporary role, but it helps us ensure the best fit for both parties. We sincerely appreciate your cooperation.

Thank you for your time and interest!

Apply Job!