Call Center Agent

Are you a committed, passionate call center professional who believes all customers deserve help with their needs? Then come join our expert team! We're the 2nd largest multi-family portfolio lender in the country. and we want to make it happen for our clients. But we can't do it without you! SHIFT: Training M-F 8:30am-5 pm Eastern Time The post-training shift will vary, an 8-hour shift must be... able to work until 8 pm Eastern We're interviewing and hiring right now, so don't wait. Apply today! For immediate consideration, please EMAIL A CURRENT RESUME TO: [email protected]
salary: $16 - $16.01 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School
Responsibilities
What you'll be doing:
? Handle a large volume of inbound customer contacts, supporting and promoting the overall financial health of our customers.
? Meet daily qualitative and quantitative individual and team targets and your team, and achieve all objectives for service, productivity, and quality.
? Document all communications and procedures as per policy
What experience you need to have:
? HS Diploma, GED, or equivalent
? 3 years minimum of call center experience
? technical knowledge and adept at navigating multiple programs and applications simultaneously.
? Intermediate knowledge of MS Office Suite.
What you'll be getting:
? Access to benefits including healthcare
? Supportive management invested in your success
? Encouraging, friendly team members
? Opportunity to learn new skills and grow your career
? Experience at a brand-name, instantly recognizable organization
The essential functions of this role include:
? working weekends
Skills
? Call Center Support (2 years of experience is required)
? Follow-up
? Telephone Etiquette
Qualifications
? Years of experience: 3 years
? Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled

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