Automotive Customer Service Web Chat Agents

Job Overview

We are seeking dedicated Web Chat Agents to join our dynamic team. In this role, you will engage in real-time online conversations, addressing inquiries related to automotive and recreational vehicle sales, service, finance, and general dealership inquiries. Our mission is to represent our dealer clients positively online while converting these interactions into valuable leads that contribute to their revenue generation from website traffic.

Key Responsibilities
? Manage a diverse range of customer inquiries through online chat
? Deliver precise information regarding our products and services
? Schedule appointments by narrowing down on customer needs
? Build and maintain a comprehensive knowledge base of our evolving offerings
? Capture customer contact information for lead generation and client review
? Summarize customer interactions to ensure tailored follow-up for our clients

Required Skills
? Exceptional customer service abilities, particularly in a fast-paced environment
? Strong decision-making and analytical skills
? Proficient in written and spoken English
? Basic computer literacy with internet and window-based applications
? Capable of fast and accurate typing, with a minimum of 35 WPM (40 WPM preferred)
? Positive, professional demeanor with a willingness to adapt in a dynamic workplace

Qualifications
? Previous experience in customer service, retail, or the automotive sector is advantageous but not mandatory
? Ability to multitask effectively; experience in gaming is considered beneficial
? A high school diploma, GED, or equivalent certification is required

Career Growth Opportunities

We prioritize the professional development of our team members, offering pathways for advancement within the company, especially for those aspiring to grow in the customer service or automotive industry.

Company Culture And Values

Our organization fosters a collaborative and supportive environment where communication is valued. We are dedicated to delivering outstanding customer service and ensuring positive interactions for both clients and customers.

Compensation And Benefits
? Competitive salary commensurate with experience
? Opportunities for commission based on lead generation performance
? Flexible working hours to support work-life balance

If you are looking to make a significant impact in a fast-paced setting while representing renowned automotive brands, we invite you to apply for this exciting opportunity!

Employment Type: Full-Time

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