Technical Customer Support Specialist
About Us:
At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!
Responsibilities: In this role, you?ll be responsible for ensuring customers, ranging from SMBs to large enterprises, get the best possible support. This opportunity is ideal for individuals with a passion for customer support and a strong technical background. You?ll: ? Interact with a diverse range of customers, including enterprises, startups, and SMBs, troubleshooting technical issues via phone, email, and chat, while helping them maximize the use of the product. ? Gather and analyze customer feedback to contribute directly to product improvements. ? Create informative content based on common user needs, such as guides, FAQs, and best practice documentation. ? Maintain a positive and professional attitude with all customer interactions. ? Collaborate across teams, including product, engineering, and data, to ensure a stellar customer experience.
Qualifications: ? Based in Australia, Indonesia, Malaysia, or New Zealand. (Required) ? Excellent written and verbal communication skills in English. (Required) ? Stable internet connection and a reliable computer setup. (Required) ? Previous experience doing technical support. (Required) ? Previous experience in a startup environment or software company. (Preferred) ? Ability to work independently in a distraction-free home office. ? A positive and professional attitude with a customer-first mindset. ? Strong problem-solving skills and ability to thrive in a dynamic, fast-paced environment.
Salary:
$50K-$80K depending on location and experience.
Similar Remote Jobs
Technical Customer Support Specialist
Posted on: 15-12-2024 15:02
Apple Home-Based Service Representative
Posted on: 15-12-2024 15:02
Remote Entry-Level Data Entry
Posted on: 15-12-2024 15:02
Home-Based Data Entry Specialist
Posted on: 15-12-2024 15:02
Customer Care Agent (Remote)
Posted on: 15-12-2024 15:02
Virtual Data Entry Specialist
Posted on: 15-12-2024 15:02
Remote Customer Service Consultant
Posted on: 15-12-2024 15:02
Apple At Home Jobs
Posted on: 15-12-2024 15:02
Remote Freelance Content writer/Copywriter
Posted on: 15-12-2024 15:02
Apple Home-Based Service Advisor
Posted on: 15-12-2024 15:02
Certified Medical Assistant | Remote | $17/hour | Starts 12/5/2024
Posted on: 07-11-2024 05:43
LOAN OFFICER EARN WHILE YOU LEARN Non Remote
Posted on: 19-11-2024 06:07
Amazon Data Entry Jobs (Remote, Entry Level) In Peru
Posted on: 16-07-2024 18:46
Remote Benefits Coordinator
Posted on: 11-12-2024 17:45
Typing no experience
Posted on: 16-07-2024 18:39
Part-Time Remote Bookkeeper
Posted on: 24-09-2024 00:00
Virtual Tutoring & Teaching Opportunities (REMOTE)
Posted on: 28-01-2025 06:22
Remote Jobs for Stay-at-Home Moms: Work Flexibility for Moms
Posted on: 22-08-2024 00:00
Client Lead Recruiter, PXT
Posted on: 31-01-2025 09:57
Senior Analyst, Project Management, Building Controls
Posted on: 04-11-2024 05:37