Customer Support Specialist - Part time
Description:
? Truework is on a mission to create trust in every financial transaction.
? Looking for part-time Customer Support Specialist to deliver verification products.
? Communicate directly with customers for a seamless verification process.
? Deliver efficient and thoughtful solutions through active listening and analysis.
? Role requires clear communication, multitasking, and detailed technical ability.
? Responsibilities include resolving high volume of inbound tickets and troubleshooting issues.
? Conduct customer outreach to minimize recurring issues and improve satisfaction.
? Adhere to procedures ensuring exceptional service and compliance.
Requirements: ? At least 2 years of technical support experience in a high-volume environment. ? Commitment to delivering world-class customer experience with professionalism and empathy. ? Excellent self-management, meeting deadlines and producing high-quality work. ? Ability to navigate systems using simple instructions. ? High standards of organization, efficiency, and attention to detail. ? Resilience and composure under pressure. ? Excellent verbal and written communication. ? Highly disciplined, adept at managing multiple tasks. ? Enjoy following structured processes and identifying opportunities for improvement. ? Adaptability to change with a strong work ethic. ? Prioritize security in personal and professional lives.
Benefits:
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