Loan Support Specialist - Pacific Region

Remote, USA Full-time Posted 2025-04-27

Description:
? Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for all company systems and software.
? Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services.
? Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.
? Responsible for loan level administrative tasks within the loan origination system.
? Track tasks, activities and time spent within the ticketing system.
? Provide customer service in person, on the phone and via ticketing system.
? Collaborate among team members.

Requirements: ? Associate?s degree or equivalent combination of education/experience; bachelor?s degree preferred. ? Minimum 4 years? experience as a Loan Processor or Loan Officer in the mortgage industry. ? Minimum 3 years? experience using Encompass360 Banker?s Edition in a production role. ? Minimum 2 years? experience providing direct support to employees or customers. ? Experience utilizing a ticketing system to handle Loan Support questions, preferred. ? Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements. ? Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination. ? Excellent customer service skills. ? Proficient in Microsoft Word, Excel, Outlook.

Benefits:
? Medical
? Dental
? Vision
? 401K
? Short-term disability
? Employee assistance program
? Wellness program

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Loan Support Specialist - Pacific Region

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