Customer Support Specialist

About the position

The Customer Support Specialist role at Teleperformance USA involves providing exceptional customer service by addressing inquiries and resolving issues through various communication channels. This position is based onsite in Port St. Lucie, Florida, and requires candidates to reside within a 30-mile radius. The role emphasizes a collaborative environment where employees can grow and develop their skills while contributing to the company's mission of delivering high-quality service.

Responsibilities
? Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
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? Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
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? Calmly attempt to resolve and de-escalate any issues.
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? Escalate interactions when necessary and appropriate.
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? Respond to requests for assistance and/or possible processing payments.
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? Track all call-related information for auditing and reporting purposes.
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? Provide feedback on call issues.
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? Upsell if required.

Requirements
? Must successfully pass the skills assessment (digital interview).
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? Over 18 years of age.
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? Ability to type 25 wpm.
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? High School Graduate or GED.
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? Strong desktop computer system skills.
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? Proven oral & written communication skills.
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? Logical problem-solving skills.
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? Ability to navigate Windows operating systems.
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? Organization and work prioritization skills.
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? 1 year of Call center inbound call work required.

Nice-to-haves

Benefits
? Paid Training
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? Competitive Wages
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? Full Benefits (Medical, Dental, Vision, 401k and more)
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? Paid Time Off
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? Employee wellness and engagement programs