Online chat specialist

Remote Online chat specialist
About the job
Why Consider This Job Opportunity
? Opportunity for career advancement within a supportive and collaborative work environment
? Work remotely from the comfort of your home
? Competitive pay structure with performance-based evaluations
? Chance to make a positive impact on client satisfaction and member experience
? Engage with diverse customer interactions and enhance your communication skills
What To Expect (Job Responsibilities)
? Respond to incoming customer live chats regarding website navigation issues and service inquiries
? Build and maintain relationships with new customers to better understand their needs
? Accurately address customer questions, requests, and concerns in a professional manner
? Promote client products and services while achieving established performance standards
? Provide administrative support to the customer service team and assist with overflow work as needed
What Is Required (Qualifications)
? High school diploma or equivalent
? Previous experience in customer service
? Strong telephone etiquette
? Familiarity with CRM tools
? Excellent communication skills and ability to manage multiple tasks
How To Stand Out (Preferred Qualifications)
? Experience in a remote customer service role
? Ability to adapt to different personalities and situations
? Proven track record of achieving performance metrics in a customer service environment
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