Customer Support Representative, Remote Job

We believe everyone has a story worth sharing, and anyone can become an exceptional video creator with unlimited reach. We're on a mission to craft top-quality tools for video content creators.
We are seeking a talented, customer-centric professional to join our team as a Customer Support Representative. If you're passionate about video streaming and eager to help others who share that passion, we?d love to hear from you.
What You Will Do
? Provide accurate and personalized communication to Restream users through live chat, email and social media in a timely manner
? Stay updated on the video and streaming world so you can provide expert solutions to our customers
? Contribute to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience
? Be an advocate of Restream and share product knowledge with customers to foster engagement and loyalty to our product
? Passing customer feedback onto the product or sales team to improve the organization?s offerings
What We Look For
? Experience in streaming with Restream
? Understanding how to go live to an RTMP or sites such as Facebook, X, Instagram or Twitch
? Experience in a customer-facing role, and maintain a keen interest in providing outstanding customer support experiences
? Proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)
? Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc?
? Ability to multitask and handle multiple client conversations simultaneously
? You are resourceful, flexible, and can hold yourself accountable
? You are available to work assigned shift rotations as needed
? Work shift: 5 PM - 2 AM UTC; Days off - Monday and Tuesday
Back in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 8 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives.
What We Offer
? A startup environment and a flat company structure
? Work closely with founders and team to build and grow the product
? Opportunity to make an impact on the evolution of the product
? Ability to create something that influences people's lives
? Equity packages for you to truly be a part of the Restream journey
? The tech you need to get your job done