Bilingual Spanish/English Customer Service Representative Remote, Overnight
About the position
The Bilingual Spanish/English Customer Service Representative is a remote position focused on providing exceptional customer support for internet-related issues. This role involves troubleshooting, managing customer inquiries, and ensuring high-quality service in a 24/7 call center environment. The representative will work overnight shifts and rotating weekends, utilizing various tools to assist customers effectively.
Responsibilities
? Provide timely and professional assistance to customers experiencing technical difficulties related to internet services.
,
? Respond to chats, support tickets, and emails efficiently, helping customers resolve connectivity and account issues.
,
? Offer step-by-step troubleshooting for internet and device-related problems.
,
? Use Fresh Desk to log and track customer interactions and manage inquiries within service level agreements (SLAs).
,
? Access and update customer accounts using Sonar CRM and utilize networking tools for support.
,
? Escalate unresolved technical issues to higher-level support as needed and collaborate with network operations and IT teams for complex troubleshooting.
,
? Participate in quality assurance activities to improve customer service.
Requirements
? Bilingual (Spanish/English) required.
,
? 3+ years of customer service experience, preferably in a call center.
,
? Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, Sonar CRM).
,
? Strong written and verbal communication skills.
,
? Ability to work overnight shifts, weekends, and rotating schedules.
Nice-to-haves
Benefits
? Paid training
,
? Temp-to-hire opportunity based on performance
Similar Remote Jobs
Bilingual Spanish/English Customer Service Representative Remote, Overnight
Posted on: 31-01-2025 09:59
Data Entry Clerk- Full Time - Remote
Posted on: 31-01-2025 09:59
Delta Airlines (Remote Jobs) ? Data Entry
Posted on: 31-01-2025 09:59
Remote Live Chat Support Agent (Entry Level)
Posted on: 31-01-2025 09:59
American Airlines Customer Service (Work At Home)
Posted on: 31-01-2025 09:59
Fully Work From Home Client Service Representative
Posted on: 31-01-2025 09:59
High-Commission Sales Support! (Chat Only - Remote)
Posted on: 31-01-2025 09:59
Wayfair Careers From Home | Wayfair Jobs
Posted on: 31-01-2025 09:59
Bookkeeping INTERN (Learn How to do Bookkeeping)
Posted on: 31-01-2025 09:59
Software Engineering Intern - Go To Market
Posted on: 31-01-2025 09:59
Senior Strategic Account Executive - Remote
Posted on: 13-09-2024 00:00
Virtual Sales- Life Insurance Agent- Flexible Hours
Posted on: 31-01-2025 10:00
Principal Software Engineer, Technology Optimization and Governance (Remote)
Posted on: 05-02-2025 00:00
Team Lead - Technical Support
Posted on: 28-01-2025 06:21
Part-Time Social Media Assistant in New York
Posted on: 10-12-2024 18:34
Distinguished Engineer - Unified Communications (Remote)
Posted on: 03-02-2025 00:00
Google Ads Account Manager - Remote (Work From Home) at StubGroup
Posted on: 02-08-2024 17:49
Remote Account Support Specialist
Posted on: 02-09-2024 00:00
User Experience Product Tester
Posted on: 02-10-2024 00:00
JAVA Application Developer
Posted on: 31-01-2025 09:57