Online Chat Representative

Are you looking for a dynamic role where you can engage with customers and make a real difference? Carolina Couriers, LLC is seeking an enthusiastic Online Chat Representative to join our team!

Tasks

Position Overview:

As an Online Chat Representative, you?ll be the friendly voice of our company, assisting customers through live chat. Your goal? To provide top-notch service and ensure every customer leaves with a smile!

Key Responsibilities:

? Respond to customer inquiries via live chat promptly and professionally.

? Provide accurate information about our services, pricing, and delivery options.

? Troubleshoot issues and resolve customer complaints efficiently.

? Maintain detailed records of customer interactions in our system.

? Collaborate with team members to enhance customer experience.

? Stay updated on company policies and service offerings.

Requirements

Qualifications:

? High school diploma or equivalent; some college experience is a plus!

? Excellent written communication skills and a knack for friendly conversation.

? Strong problem-solving abilities and attention to detail.

? Familiarity with chat software and basic computer skills.

? Previous experience in customer service is a bonus, but we?re happy to train the right candidate!

Why You?ll Love Working With Us:

At Carolina Couriers, LLC, you?ll be part of a supportive team that values your contributions! We offer competitive pay, comprehensive training, and opportunities for growth. If you?re excited about helping customers and being part of a vibrant team, we want to hear from you!