Customer Support Live Chat Agent

Description

We are seeking a Live Chat Agent to effectively manage customer queries and complaints. In this role, you will be responsible for processing orders, handling modifications, and escalating complaints through various communication channels. The ideal candidate will remain calm under pressure, especially when interacting with frustrated customers, and should have experience working with computers.

Company Culture and Environment

Our company fosters a supportive and dynamic work environment that prioritizes customer satisfaction. We value calmness and professionalism in challenging situations, encouraging agents to develop their skills in customer service within a collaborative atmosphere.

Career Growth and Development Opportunities

We promote a culture of continuous improvement, providing opportunities for employees to enhance their skills and advance within the organization, particularly in customer service and communication roles.

Detailed Benefits and Perks
Flexible working hours
Opportunities for training and skill development
A collaborative team-oriented environment
Supportive management that values employee input

Compensation and Benefits
Competitive salary based on experience
Health and wellness benefits
Paid time off and vacation days

Why you should apply for this position today

This position offers a unique opportunity to engage with customers directly and make a positive impact on their experiences. If you enjoy problem-solving and promoting customer satisfaction, this is the role for you! Join us and help create a positive customer service experience.

Skills
Excellent communication skills
Strong problem-solving abilities
Ability to remain calm under pressure
Proficient in using computers and customer service software
Experience in handling customer complaints effectively

Responsibilities
Manage customer queries and complaints through live chat
Process orders and modifications promptly
Escalate complaints when necessary
Maintain a calm and professional demeanor with customers
Utilize computer systems to assist customers effectively

Qualifications
Previous experience in customer service or a related field
Strong ability to communicate effectively, both verbally and in writing
Demonstrated ability to handle difficult situations with ease

Education Requirements
High school diploma or equivalent
Additional certifications in customer service preferred but not required

Education Requirements Credential Category
High School Diploma

Experience Requirements
At least 1-2 years of experience in customer service roles, preferably with live chat support experience.

Why work in Mission Viejo, CA

Mission Viejo offers a beautiful suburban setting with a blend of outdoor activities and urban conveniences. Known for its picturesque parks, excellent schools, and community-oriented atmosphere, it provides a great quality of life while being conveniently located near major cities and attractions.

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