Customer Support Specialist - Night Shift

Remote, USA Full-time Posted 2025-04-27

Description:
? Provide high-quality customer support via email, phone, and chat.
? Assist customers with technical issues and usability concerns.
? Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
? Analyze and escalate complex cases to ensure fast and effective resolutions.
? Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
? Continuously develop product knowledge and stay up to date with new features.

Requirements: ? 3-5 years of customer service experience (strongly preferred). ? Proven ability to troubleshoot technical issues and address customer concerns. ? Strong technical aptitude (experience with testing is a plus). ? Excellent communication skills for building positive customer relationships. ? Highly organized and accountable, with strong time management skills.

Benefits:
? Regular performance-based salary reviews.
? 100% paid 20 business vacation days.
? 100% paid 10 sick leave days.
? Health & Wellness program ? reimbursement of up to 500 EUR annually for health and fitness-related expenses.
? Reimbursement for professional development courses.
? Service years recognition financial reward.

Apply for the Job

Customer Support Specialist - Night Shift

Similar Remote Jobs

Customer Support Specialist - Night Shift

Part-time sitter for two rad girlies.

AS400 + RxClaims platform Support Lead

Customer Service - RMA Order Management

Scheduling Operations Associate - Part-Time Contract

Fully Entry Level Business Development Manager

No Experience Chat Support Specialist (Remote)

SATCOM Ground Segment Target Architecture Support

Customer Service Representative II (Part Time)

Home Decor Product Reviewer / Tester

Recruiter (Contract) - Remote

(Part Time Remote Jobs) Amazon Online Chat Jobs No Experience ? Part-Time Remote Jobs

Online Article Writer ? Mobile Apps (No Experience Needed)

Director, HCS (CM) Remote in MS

Apple Support College Program At Home Advisor - California State...

Microsoft Systems Engineer - SQL, SCCM and Intune Focus (3rd Shift 12a-9a CST)

Driver Support Associate

Entry Level Apple Remote Jobs (Data Entry) $75000/Yearly - WFH

Sales Representative - Group Benefits

Fedex Remote Jobs(Data Entry)up to $25/Hour