Customer Service Specialist 1

Remote, USA Full-time Posted 2025-04-27

The Customer Service Specialist 1 will provide efficient and courteous customer service primarily through telephone and personal contact.
Responsibilities include answering customer inquiries regarding collections, rates, billing, and account status.
The role involves addressing customer questions and resolving complaints through various methods, including data entry and payment reconciliation.
The specialist will maintain records, prepare reports, and perform clerical duties as needed.
Participation in training related to customer service processes and safety is required to ensure optimal service delivery.
The ideal candidate will have at least six months of related experience or training in customer service.
A high school diploma or GED is required, with a bachelor's degree preferred.
Proficiency in computer programs, particularly the Microsoft Office suite, is essential for this role.
Strong communication skills, both verbal and written, are necessary to effectively engage with customers and resolve their inquiries.
The candidate should demonstrate a commitment to promoting environmental sustainability and the WASTE ZERO philosophy.