Shopify Email Customer Support

Job Description:

We are looking for a dedicated and customer-focused Shopify Customer Support Specialist to join our team. In this role, you will be responsible for providing top-notch support to our Shopify store customers, resolving inquiries, and ensuring a seamless shopping experience.

Key Responsibilities:

Assist customers via email, chat, and phone with inquiries related to orders, payments, refunds, and product information.

Troubleshoot and resolve Shopify-related issues, including checkout errors, account problems, and technical glitches.

Provide guidance on Shopify store navigation, account setup, and product usage.

Collaborate with internal teams (sales, fulfillment, and technical support) to resolve customer concerns efficiently.

Maintain a high level of professionalism and empathy while handling customer interactions.

Identify common customer issues and suggest improvements to enhance the overall customer experience.

Document customer interactions and feedback to help improve service processes.

Requirements:

Previous experience in customer support, preferably in an e-commerce or Shopify-related role.

Strong knowledge of Shopify?s platform, including orders, apps, and store settings.

Excellent communication skills, both written and verbal.

Ability to multitask and handle customer inquiries efficiently.

Problem-solving skills and a proactive approach to resolving issues.

Experience using customer support tools like Zendesk, Gorgias, or Freshdesk is a plus.

A customer-first mindset with a passion for delivering outstanding service.

Benefits:

Competitive salary based on experience.

Remote work flexibility (if applicable).

Opportunities for growth and career advancement.

Supportive team environment with training and development programs.

If you?re passionate about customer service and have experience working with Shopify, we?d love to hear from you! Apply now to join our dynamic team.