Customer Support Representative

Description:
? Share lives, from the workplace to anyplace.
? Handle customer requests into the CRM system.
? Responsible for detailed and accurate input to provide superior customer service.
? Resolves problems and discrepancies through phone, e-mail, and fax correspondence with the customer.
? Works with other departments on routine issues.
? Takes personal and complete responsibility for each function to ensure customer requirements are met.
? Manage customer issues, inquiries, and orders through phone, e-mail, or fax.
? Ability to correspond with customers in a formal and professional manner.
? Build and manage relationships with existing customers.
? Escalate inquiries and requests as necessary to the appropriate person or department following guidelines.
? Document all inquiries, requests, resolutions, and follow-up tasks.
? Perform research to answer customer inquiries and requests.
? Process customer orders accurately and in a timely manner.
? Keep customer accounts current by updating the database during calls.
? Responsible for safety as outlined in the safety manual.

Requirements: ? Education: High School Graduate, some college preferred. ? 1-3 years prior customer service experience in a business system environment preferred. ? Good attention to detail and accuracy. ? Ability to work independently in a fast-paced environment. ? Problem analysis and resolution abilities. ? Strong written communication.

Benefits:
? At least 20 PTO days accrued 1 st year and 11 paid holidays
? Flexible work arrangements
? Comprehensive medical, dental, vision, and life insurance plans
? Flex spending accounts for medical and dependent care
? 403(b) & Roth 403(b) with employer match up to 6%
? Reimbursable training
? Student loan pay down
? Dress for your day