Remote Student Support Specialist

Job Overview:

We are an innovative online continuing education company looking for a dedicated and adaptable Remote Support Specialist to join our team. This role is essential in ensuring smooth day-to-day operations, providing excellent customer service, and supporting various departments as needed. The ideal candidate will possess excellent computer skills, particularly in Microsoft Office... have strong writing and reviewing capabilities and have the ability to be flexible, work independently in a high pace environment.

Responsibilities: ? Customer Support: Provide timely and professional support to customers via phone, email, and live chat, addressing inquiries related to course content, enrollment, and technical issues. ? Administrative Tasks: Perform diverse administrative duties including data entry, scheduling, and maintaining digital records. ? Technical Assistance: Offer technical support to customers and team members, ensuring the smooth operation of online courses and platforms. ? Content Management: Assist in formatting, and editing course materials using Microsoft Word and other software. ? Writing and Reviewing: Write, review, and edit documents and course materials to ensure clarity, accuracy, and consistency. ? Multitasking: Manage multiple tasks and projects simultaneously while maintaining attention to detail and meeting deadlines. ? Communication: Coordinate with various departments to streamline activities, provide updates, and ensure cohesive workflow. ? Problem-Solving: Identify potential issues and proactively implement solutions to improve processes and customer satisfaction.

Qualifications: ? Education: High school diploma or equivalent required; associate's or bachelor's degree preferred. ? Experience: Experience in a support role, preferably in a remote setting. Experience in the education sector is a plus. ? Technical Skills: Proficiency in Microsoft Word and other Microsoft Office applications. Comfortable with using various online tools and platforms. ? Communication: Excellent verbal and written communication skills. Ability to convey information clearly and professionally to diverse audiences. ? Customer Service: Strong customer service skills with a commitment to providing high-level support and satisfaction. ? Writing and Reviewing: Demonstrated experience in writing, reviewing, and editing documents for clarity and accuracy. ? Multitasking: Ability to manage multiple tasks effectively and prioritize workload in a fast-paced environment. ? Problem-Solving: Demonstrated ability to identify issues and develop practical solutions independently. ? Remote Work: Self-motivated, disciplined, and capable of working independently with minimal supervision.

Benefits:
? Competitive salary
? Flexible working hours
? Remote work environment
? Opportunities for professional growth and development
? Supportive and collaborative team culture

If you are a proactive, tech-savvy individual with strong writing and reviewing skills who thrives in a remote work environment, we encourage you to apply for this exciting opportunity.

To Apply: Please submit your resume and a cover letter detailing your relevant experience and why you are a perfect fit for this role.

We look forward to welcoming you to our team!

Job Types: Full-time, Part-time, Contract

Pay: From $15.00 per hour

Expected hours: 40 per week

Schedule:
? Day shift
? Monday to Friday

Work Location: Remote