Customer Service Representative

Remote, USA Full-time Posted 2025-04-27

As a Customer Service Representative, you will be the primary point of contact for our customers. You will handle inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication skills, patience, and a passion for helping others.

Responsibilities: ? Respond to customer inquiries via phone, email, and chat. ? Provide accurate information about our products and services. ? Resolve customer issues and complaints in a timely and professional manner. ? Document and update customer records based on interactions. ? Follow up with customers to ensure their issues are resolved. ? Collaborate with team members to improve customer service procedures and standards. ? Stay up-to-date with product knowledge and company policies.

Qualifications: ? High school diploma or equivalent; college degree preferred. ? Proven experience in customer service or a related field. ? Excellent verbal and written communication skills. ? Strong problem-solving abilities and a... positive attitude. ? Proficiency in Microsoft Office Suite and customer service software (e.g., Zendesk, Freshdesk). ? Ability to work independently and as part of a team. ? Reliable internet connection and a quiet workspace for remote work. ? Flexibility to work various shifts, including weekends and holidays.

Benefits:
? Competitive salary.
? Flexible work hours.
? Opportunity to work from anywhere.
? Health, dental, and vision insurance (for full-time employees).
? Paid time off and holidays.
? Professional development opportunities.

$40 - $55 an hour