Telechat / Live Chat Representative - Remote

ProPolymer is currently seeking a talented and driven individual to join our team as a Telechat / Live Chat Representative. This is an exciting opportunity to be part of a dynamic and growing company in the plastics industry.

As a Telechat / Live Chat Representative, you will be responsible for providing exceptional customer service through our live chat platform. You will be the first point of... contact for our customers, assisting them with inquiries, orders, and providing product information. Your main role will be to ensure that our customers have a positive and seamless experience while interacting with our brand.

Key Responsibilities: ? Monitor and respond to incoming chat messages in a timely and professional manner ? Provide accurate and detailed information about our products, services, and policies ? Effectively promote and upsell products to increase sales ? Assist customers with placing orders and tracking shipments ? Resolve customer complaints and issues with patience and empathy ? Document and escalate customer feedback and suggestions to improve customer satisfaction

Qualifications: ? High School Diploma or equivalent required ? 1 years of experience in customer service or sales, preferably in a chat or call center environment ? Strong written communication skills and ability to type quickly and accurately ? Ability to multitask and prioritize responsibilities ? Team player with a positive attitude and strong work ethic ? Proficient in Microsoft Office and ability to learn new software systems ? Knowledge of plastics industry is a plus

What We Offer:
? Competitive salary and benefits package
? Comprehensive training program
? Opportunities for growth and advancement
? Positive and inclusive work environment
? Supportive and collaborative team

If you are a motivated self-starter with exceptional communication skills and a passion for delivering excellent customer service, we want to hear from you! Apply now to join our team as a Telechat / Live Chat Representative at ProPolymer