Call Center Representative | GumGum | $19 ? $28 | Remote (United States)

Remote, USA Full-time Posted 2025-03-13

Full job description

Job Title: Call Center Representative

Job Overview:

The Call Center Representative will be responsible for handling inbound and outbound customer calls, providing product and service information, resolving customer issues, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities: ? Answer incoming calls, emails, and chats in a timely and professional manner ? Provide accurate information and resolve customer inquiries and concerns ? Document all customer interactions and update the database with relevant information ? Escalate complex issues to the appropriate department for further assistance ? Meet or exceed performance targets, such as customer satisfaction and call handling metrics ? Keep up to date with product knowledge and company policies to provide accurate information to... customers

Qualifications: ? High school diploma or equivalent; additional education or training in customer service or related fields is a plus. ? Previous experience in a call center or customer service role is preferred. ? Excellent verbal and written communication skills. ? Strong problem-solving abilities and a customer-focused mindset. ? Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook). ? Ability to manage multiple tasks and handle high call volumes efficiently. ? Good organizational skills and attention to detail. ? Positive attitude and ability to work in a team-oriented environment

Apply Job!

Similar Remote Jobs

Instructor (Part Time) Pharmacy Technician

Posted on: 31-01-2025 09:58

Customer Service Representative - 100% REMOTE

Posted on: 16-07-2024 18:35

Computer Support Assistant

Posted on: 07-11-2024 05:42

Admin Data Entry Clerk-Remote Work From Home

Posted on: 21-11-2024 08:14

Customer Service Representative - Membership

Posted on: 03-09-2024 00:00

B2B Marketing Director, Kelly Education

Posted on: 22-07-2024 03:03