Contact Center Specialist - Remote Work

Job Description:

Lowe?s is seeking a Contact Center Specialist to join our team in Fort Worth, Texas. This is a part-time remote position at the Associate Level, requiring a minimum of 4 years of experience in customer service or a related field. The ideal candidate will be resourceful, resilient, possess strong critical thinking skills, and be able to work cooperatively with team... members.

Responsibilities:
• Handle inbound and outbound customer calls in a professional and courteous manner
• Provide accurate information and assistance to customers regarding products, services, and orders
• Resolve customer complaints and issues in a timely and effective manner
• Utilize various software systems to input and retrieve customer data
• Collaborate with team members to ensure customer satisfaction and achieve department goals
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements:
• High school diploma or equivalent
• 4+ years of experience in customer service or a related field
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and other relevant software applications
• Must have a quiet and dedicated workspace for remote work

Benefits:
• Medical coverage
• Disability insurance
• Employee discounts

Working Environment:
At Lowe?s, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our Contact Center Specialists are an integral part of our customer service team and play a key role in ensuring customer satisfaction.

Deadline to Apply:
September 10, 2024

Equal Opportunity Statement:
Lowe?s is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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