Customer Service Representative - Bilingual Preferred

Description

Are you passionate about providing excellent customer service and eager to make a difference? We're looking for a dedicated Customer Service Representative to join our team and support our valued clients. In this role, you?ll handle inbound calls, document conversations, and use available resources to assist our customers effectively...

Key Responsibilities
? Customer Focus: Bring empathy and a customer-centric approach to every interaction.
? Communication: Guide conversations using scripts and resources to ensure accurate and helpful responses.
? Technical Proficiency: Utilize online resources, desktop applications, and call center systems efficiently.
? Confidentiality: Handle sensitive information with discretion and follow established protocols.
? Quality Assurance: Meet and exceed department standards for service quality and performance.

Requirements
? Education: High School Diploma or GED.
? Technical Skills: Strong computer skills and reliable internet connection (preferably hardwired via Ethernet).
? Language Proficiency: Ability to pass a language knowledge assessment.
? Remote Setup: A dependable internet connection is essential due to the remote nature of the role.

Preferred Qualifications
? Bilingual or Multilingual: Additional language skills are a plus.
? Customer Service Experience: Previous experience in a customer service role is beneficial.
? Security Clearance: Previous clearance for a Public Trust Entry of Duty Clearance (for government clients) is advantageous.
? Industry Knowledge: Licenses or experience in Insurance, Healthcare, or Finance sectors.
? FEMA Experience: Familiarity with FEMA Call Centers is a plus.

We value diversity and are committed to providing equal employment opportunities to all individuals. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Our policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, and training.

If you're ready to contribute to a team that values exceptional service and integrity, we encourage you to apply!

Employment Type: Full-Time

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