Remote Customer Service
Job Description
Job Description...
We are looking for a Remote Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support
Similar Remote Jobs
Remote Customer Service
Posted on: 02-09-2024 00:00
Senior Frontend Developer
Posted on: 02-09-2024 00:00
Customer service remote
Posted on: 02-09-2024 00:00
Customer Service Rep
Posted on: 02-09-2024 00:00
Sales Specialist REMOTE
Posted on: 02-09-2024 00:00
Customer Service Representative
Posted on: 02-09-2024 00:00
Administrative Assistant (REMOTE)
Posted on: 02-09-2024 00:00
Data Entry Operator
Posted on: 02-09-2024 00:00
Customer Service (Remote)
Posted on: 02-09-2024 00:00
Sales Account Manager
Posted on: 02-09-2024 00:00
Salesforce Developer (Remote- Atlanta, GA Area)
Posted on: 20-01-2025 00:00
Looking for a Freelancer to Create the Airbnb SuperHost Bundle? A Digital Kit for Successful Hosts
Posted on: 21-02-2025 00:00
Administrative Assistant (Part Time), Remote Job
Posted on: 20-11-2024 13:46
Amazon Product Testers Job Work from Home
Posted on: 27-02-2025 00:00
English Linguist Quality Reviewer (QA) - Expert in AI Training / 40 h/w engagement
Posted on: 13-09-2024 00:00
Delta Airlines-Remote Customer Service Agent Needed
Posted on: 05-11-2024 03:45
Business Tax Associate - Work From Home - 3+ Yrs Experience Required
Posted on: 24-10-2024 05:38
Costco Corporate Jobs Atlanta
Posted on: 15-10-2024 08:31
iOS Software Engineer, Users, Listings & Platform
Posted on: 27-02-2025 00:00
Remote Amazon Data Entry Jobs Hiring (URGENT) - Part-Time
Posted on: 01-07-2024 16:51