Work from Home Customer Service Representative

Industry: Insurance Company

Why Consider This Job Opportunity...
? Competitive pay and bonus opportunities
? Job benefits, including Monday to Friday schedules with no weekend phone schedules
? Opportunity for career advancement within the company
? Focus on providing exceptional customer service and high customer satisfaction
? Support for important department and company initiatives

What To Expect (Job Responsibilities)
? Assist with daily call volume, with a focus on service level
? Provide accurate resolutions to customer inquiries in a professional and courteous manner
? Ensure customer needs are met through various communication channels
? Meet Quality Assurance Requirements and other key performance metrics
? Perform any other assigned duties

What Is Required (Qualifications)
? Strong communication and problem-solving skills
? Ability to handle inquiries and issues promptly and professionally
? Adherence to defined operational standards
? Previous customer service experience (number of years not specified)

How To Stand Out (Preferred Qualifications)
? Experience in the insurance industry
? Knowledge of multiple systems for customer service
? Bilingual proficiency in English and another language
? Familiarity with company initiatives and processes
? Excellent time management and organizational skills

#CustomerService #Insurance #CustomerSatisfaction #CommunicationSkills #ProblemSolving

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