Operations Analyst / Trust & Safety (Remote, United States)

Remote, USA Full-time Posted 2025-04-27

Description:
? Review online activity of K-12 students for safety intervention
? Communicate with customers about incidents
? Apply judgment to make decisions for student safety
? Record precise notes in Salesforce CRM
? Identify trends and collaborate with Operations Analysts
? Develop processes with department leadership
? Audit decisions for accuracy and efficiency
? operate independently with ownership

Requirements: ? Experience using a variety of desktop and web-based applications ? Experience in crisis management, child advocacy, content moderation, or a related field or degree ? Strong comfort level in communicating sensitive information through email, text, and phone ? Ability to stay focused on the same task for long uninterrupted periods ? Passion for reading with excellent reading comprehension ? Confidence to operate independently and autonomously within a virtual team environment ? High degree of ownership of individual outcomes and contribution to the department and... company goals ? Passion for continuous improvement and a willingness to manage change with grace ? Fluency in Spanish is a plus

Benefits:
? Employee benefits include medical, dental and vision
? Extensive Employee Assistance Program
? Participation in the Company?s 401(k) plan with a 4% company contribution
? Access to WorkLifeMatters Employee Assistance Program includes 6 free face-to-face counseling visits per employee/household member per year and unlimited telephone counseling 24/7/365

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