Customer service representative

Customer Service Representative - Work From Home Customer Service Representative Work From Home

Job ID : 1927007BR...

Category : Aetna

Address : 1405 Xenium Lane North

Location : Plymouth, MN

Remote : Fully Remote

Job Description

Meritain Healths Call Center has an opening for Customer Service Representatives. This is a work from home position at $17.

50 / hour. This a work from home position located in the state of Minnesota.

This position handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.

Required Qualifications

Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc

Maintain department established performance metrics at a meets or exceeds expectations level

Work together as a team and apply the CVS Health Core Values in day-to-day operations

Creating a Differentiated Service Experience

Demonstrating Service Discipline

Handling Service Challenges

Providing Solutions to Constituent Needs

Working Across Boundaries

COVID Requirements

CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment.

In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work.

Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health.

As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated.

In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work.

If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

Call center and medical terminology / insurance experience

Experience in a production environment

Education

High School diploma, G.E.D. or equivalent experience

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose : helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused.

Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer.

We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Last updated : 2024-09-10

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