Medicare Customer Service Rep II , Fully Remote

Employer Industry: Health Insurance

Why Consider This Job Opportunity...
? Starting pay of $19.60 per hour
? Opportunity for performance bonuses and merit increases
? 401(k) plan with dollar-for-dollar matching up to 6% of salary, fully vested immediately
? Competitive paid time off and comprehensive health and dental insurance starting on DAY 1
? 100% remote work opportunity available in approved states
? Be part of a successful team recognized as the Best Small Contact Center by the International Customer Management Institute (ICMI)

What To Expect (Job Responsibilities)
? Respond to a wide range of provider inquiries via telephone
? Educate providers on coverage, claim submission, and available self-service offerings
? Identify customer issues, research, and initiate appropriate actions
? Communicate confidently and clearly with customers regarding their concerns
? Navigate multiple computer applications effectively

What Is Required (Qualifications)
? High School diploma or equivalent
? Minimum of 1 year of customer service experience with health insurance and/or Medicare/DME claims
? At least 1 year of customer service experience with direct telephone contact
? Ability to learn and apply Medicare guidelines and insurance terminology
? Strong problem-solving skills to identify and address customer issues

How To Stand Out (Preferred Qualifications)
? 1 year of previous customer service experience at the employer
? Experience as a contracted Medicare CSR II at the employer
? 1 or more years of recent Medicare or healthcare insurance experience
? 2 or more years of call center experience
? Coursework in coding, medical terminology, or a related field

#HealthInsurance #RemoteWork #CustomerService #CareerGrowth #VeteranFriendly

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