Guest Services Manager

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**Job Title:** Guest Services Manager

**Location:** Walt Disney World Resort, Florida

**Job Type:** Full-time

**Salary:** Competitive annual salary

**Remote Option:** No remote work available

**Benefits:** Health, Dental, Vision Insurance, Paid Training, Paid Vacations, 401(k) plan, Employee discounts

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### **Job Summary**

Join the enchanting world of Disney as our new Guest Services Manager at the Walt Disney World Resort in Florida. This full-time role offers a competitive annual salary and is pivotal in creating magical experiences for guests from around the globe. While this position does not offer remote work opportunities, it includes a comprehensive benefits package featuring health, dental, and vision insurance, generous paid vacation, extensive paid training, a robust 401(k) plan, and exclusive employee discounts.

### **Description**

As the Guest Services Manager, you will lead a dynamic team dedicated to exceptional standards of guest service, ensuring that every visitor experiences the magic of Disney. Your role will focus on managing operational duties, enhancing guest satisfaction, and collaborating with various teams to innovate service delivery.

Key responsibilities include overseeing guest service operations, managing staff performance, resolving guest issues efficiently, and maintaining an environment that upholds Disney? values of imagination and excellence. You will also analyze guest feedback and performance metrics to develop strategic improvements and uphold Disney’s reputation as the premier destination for family entertainment.

You will work closely with other departments to coordinate activities that enhance guest satisfaction and contribute to the overall atmosphere of magic and excitement. Leadership, strategic thinking, and exceptional communication skills are crucial in this role, as you will be guiding your team not just in operations but in the very essence of what makes Disney unique.

### **Requirements**

– Proven experience in guest services or hospitality management, preferably in a high-volume environment.

– Strong leadership skills with the ability to motivate, inspire, and train a diverse team.

– Excellent problem-solving skills with an innovative approach to guest service.

– Ability to handle high-stress situations calmly and effectively.

– Strong organizational skills and the ability to manage multiple tasks simultaneously.

– Proficient in data analysis and performance metrics.

– Exceptional communication and interpersonal skills.

### **Responsibilities**

– Develop and implement policies and procedures that enhance guest satisfaction.

– Manage and train staff to ensure they meet Disney’s high standards of service.

– Handle guest complaints and issues swiftly and effectively.

– Monitor and report on staff performance and guest feedback to upper management.

– Coordinate with other departments to promote an integrated approach to guest management.

– Ensure compliance with all safety and security protocols.

– Oversee the budgeting and resource allocation for your department.

### **Benefits**

– Competitive salary and bonus opportunities.

– Comprehensive health, dental, and vision insurance.

– Generous paid vacation and sick leave.

– Extensive paid training programs.

– Retirement savings plan (401k) with company matching.

– Exclusive employee discounts and complimentary passes.

– Opportunities for career advancement within the Disney network.

### **Educational Qualifications**

– Bachelor? degree in Hospitality Management, Business Administration, or a related field preferred.

### **Experience**

– Minimum of 3 years in a managerial role within guest services or hospitality.

### **Company Overview**

Walt Disney World Resort is not just a theme park, but an entire universe of entertainment and innovation. Each day, our employees, or Cast Members, create magical experiences for guests, driven by a passion for excellence and a dedication to the Disney legacy. As part of our team, you?l work in an exhilarating environment that celebrates creativity, diversity, and ingenuity.

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*Disney is an equal opportunity employer and encourages applications from all sectors of the community. We celebrate diversity and are committed to creating an inclusive environment for all employees.*

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End your job search today and apply to join our team as the Guest Services Manager, where your work will ensure every visitor to Disney leaves with memories to last a lifetime!

Apply Job!