Manager of Software Platform Operations, SaaS and Oracle ? Work From Home
Manager of Software Platform Operations, SaaS and Oracle ? Work From Home
We are looking for a Manager of Software Platform Operations. This role has strategic responsibility for the successful creation, communication, monitoring, and improvement of the technology operations process. This is a hands-on management position reporting to the Vice President of Information Technology. This position... is 100% Remote.
Responsibilities:
? Manage 24? operations team including US based employees and offshore contractors.
? Responsible for the deployment and availability of the customer platform.
? Evaluate and establish key metrics to identify platform health.
? Daily, weekly, and monthly reporting on key metrics.
? Identify areas of opportunity to increase availability and performance of the platform.
? Develop real-time dashboards to instrument platform health.
? Lead a continuous improvement initiative to make teams more effective according to our KPIs.
? Share results and propose actions based on these initiatives.
? Serve as change management agent and lead.
? Partner with technical leadership and other key stakeholders on resource utilization and quality tracking, including reporting, KPIs and continuous utilization improvement.
? Establish consistent KPIs, rollout across verticals, manage performance to assure we consistently achieve KPIs.
? Drive a culture of standardization, automation, innovation, and collaboration.
Qualifications:
? 3+ years leadership experience in an operations management role.
? 3+ years of experience in a SaaS environment.
? Previously worked in an Oracle database environment.
? Linux administration experience is required.
? Experience with various monitoring tools covering infrastructure, database performance APM, and RUM.
? Proven stakeholder management, negotiation and relationship building experience.
? Excellent leadership and communication skills.
Keywords: Boston MA Jobs, Manager of Software Platform Operations, Operations Management, SaaS, Software As A Service, Oracle, Linux Administration, Monitoring Tools, Remote, Work From Home, Massachusetts Recruiters, IT Jobs, Massachusetts Recruiting
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